Donald Creamer
Jacksonville,FL
Summary
Dynamic automotive professional with extensive experience at Brightway Auto Sales, excelling in customer service and advanced troubleshooting. Proven track record in enhancing team performance and implementing process improvements, while maintaining compliance with safety standards. Skilled in engine repair and committed to delivering high-quality workmanship and fostering positive customer relationships.
Overview
8
8
years of professional experience
Work History
A Level Technician
Florida Direct Auto
Jacksonville,Fl
02.2024 - 01.2026
- Diagnosed and repaired automotive systems, enhancing vehicle performance and safety.
- Performed routine maintenance tasks, ensuring compliance with industry standards and regulations.
- Collaborated with team members to troubleshoot complex mechanical issues efficiently.
- Utilized diagnostic tools and equipment to identify vehicle problems accurately.
- Assisted in training new technicians on best practices and safety protocols.
Service Manager
Brightway Auto Sales
Jacksonville,Fl
03.2022 - 02.2024
- Trained and mentored service staff, enhancing team performance and productivity.
- Developed and implemented process improvements, streamlining workflow efficiencies in service department.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Coordinated scheduling of service appointments, optimizing resource allocation for maximum efficiency.
- Maintained compliance with industry regulations and safety standards within the service area.
- Collaborated with sales team to ensure seamless integration of services and enhance customer experience.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Technician/Mechanic Shop Foreman
KC Maintenance
Jacksonville, FL
04.2018 - 03.2022
- Conducted routine maintenance and repairs on equipment to ensure optimal performance.
- Diagnosed technical issues, applying problem-solving skills to minimize downtime.
- Collaborated with team members to streamline workflows and improve service efficiency.
- Trained junior technicians on best practices for equipment handling and safety protocols.
- Implemented preventive maintenance schedules, reducing unexpected equipment failures.
- Managed inventory of tools and supplies, maintaining adequate stock levels for operations.
- Provided technical support during emergency repairs, ensuring swift resolution of issues.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
High School Diploma -
Paxton High School
Jacksonville, FL05.1993
Skills
- Customer support
- Electrical repair
- Expert diagnostics
- Advanced troubleshooting
- Preventative maintenance
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Engine repair
- Transmissions
- Engine rebuilds
Timeline
A Level Technician
Florida Direct Auto
02.2024 - 01.2026
Service Manager
Brightway Auto Sales
03.2022 - 02.2024
Technician/Mechanic Shop Foreman
KC Maintenance
04.2018 - 03.2022
High School Diploma -
Paxton High School