Donald Cruz
Harriman
Summary
Experienced Sales Specialist and Sales Specialist Supervisor with over a decade of experience in training, scheduling, and merchandising. Consistently surpassing year-over-year sales targets, I drive revenue growth and foster team success. Also excelling as a Medical Receptionist, I deliver exceptional administrative and clerical support in fast-paced medical offices. Proficient in managing schedules, coordinating appointments, handling messages, and providing compassionate customer care.
Overview
13
13
years of professional experience
Work History
Medical Patient Navigator
University Hospital
08.2021 - 09.2022
- Front desk management, pre-registration, and check-ins
- Maintained an organized system of scheduling in a fast-paced medical office
- Managing medical records for all patient documents and reports submitted
- Pioneered implementation of new office procedures and processes that promoted a more productive office flow
Solutions Specialist
Verizon
11.2009 - 07.2021
- Maintain and grow existing customer base by managing and updating customer records
- Greeting customers, troubleshooting, making appointments, managing email and mail traffic
- Supports Lead in achieving departmental standards for wait times, work times, and customer satisfaction scores
- Ensure customer satisfaction and resolve all customer issues and concerns
- Utilizing solutions-based selling techniques
- Meet and exceed quota/revenue target, accounting, software solutions
Supervisor/Key Holder
Verizon
02.2013 - 12.2015
Education
BA - Architecture
Essex County College
Newark, NJ06.2003
BA - Science in Accounting
Passaic County Community College
Paterson, NJ06.2005
Skills
- Microsoft Office
- Ability to Work in a Team
- Leadership Skills
- Computer Skills
- Medical Terminology
- Customer Service
- Communication Skills
- Confidentiality
- Healthcare
- Medical records management
- Analytical skills
- Scheduling appointments
- Medical insurance
Timeline
Medical Patient Navigator
University Hospital
08.2021 - 09.2022
Supervisor/Key Holder
Verizon
02.2013 - 12.2015
Solutions Specialist
Verizon
11.2009 - 07.2021
BA - Science in Accounting
Passaic County Community College
BA - Architecture
Essex County College
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