Donald Dana
Seattle
Summary
Results-driven account manager, expertise in cultivating long-term client relationships, and operational experience and knowledge in the elevator industry. Known for enhancing customer satisfaction and driving retention through proactive engagement and effective resolution of client needs.
Overview
18
18
years of professional experience
Work History
Account Manager
ELTEC
Seattle, WA
08.2017 - Current
- Led contract negotiations, ensuring favorable terms aligned with company objectives and client needs.
- Trained and mentored junior account managers, fostering skill development and team cohesion.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Corporate Key Account Manager Microsoft
TKE
Bellevue, WA
06.2015 - 07.2017
- Conducted regular performance reviews with clients to assess satisfaction and identify improvement opportunities.
- Utilized CRM software to track account activities, ensuring accurate reporting and data integrity.
- Served as primary point-of-contact for all key account-related matters, ensuring timely resolution of issues and consistent communication with relevant stakeholders.
- Organized quarterly business reviews to assess progress against goals, identify areas for improvement, and initiate corrective actions as needed.
- Increased client retention rates through proactive relationship management efforts and personalized attention to individual needs.
Small Business Owner
Moore Elevator Company
Seattle, WA
10.2013 - 06.2015
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Responsible for all new construction and service sales
Project Manager
ELTEC
Seattle, WA
03.2008 - 09.2013
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocations for multiple initiatives.
- Streamlined communication processes across departments to enhance information flow.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Bachelor of Arts - Interdisciplinary Studies
Eastern Washington University
Cheney, WA06-2006
Skills
- Relationship building
- Strategic planning
- Teamwork and collaboration
- Well-rounded understanding of all lines of business in the elevator industry
Timeline
Account Manager
ELTEC
08.2017 - Current
Corporate Key Account Manager Microsoft
TKE
06.2015 - 07.2017
Small Business Owner
Moore Elevator Company
10.2013 - 06.2015
Project Manager
ELTEC
03.2008 - 09.2013
Bachelor of Arts - Interdisciplinary Studies
Eastern Washington University