DONALD DAVIS
SWANSEA,MA
Summary
Devoted legal support worker brings great people skills, attention to detail and organized approach to managing high workloads. Assists individuals of diverse backgrounds with basic legal needs and coordinates referrals for advanced cases. Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems. Organized and depenable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Internal Revenue Service Appeals Settlement Officer
Internal Revenue Service
10.2019 - Current
- Negotiated settlements based on facts developed, applicable laws, and regulations, while considering the hazards of litigation
- Applied interpersonal and negotiating skills to balance the needs and concerns of the taxpayer with the efficient collection of taxes
- Independently analyzed and resolved complex cases, for settlement without litigation on a basis which is fair and impartial
- Analyzed cases for a broad range of issues, supporting documents, and other information of strategic importance, while managing multiple assignments.
Internal Revenue Service Revenue Officer
Internal Revenue Service
11.2007 - 10.2019
- Successfully performed duties on a daily basis that included collection of delinquent taxes and functions directly related to this type of work
- Conducted analyses of cases, scheduled appointments, prepare administrative reports, and assembling case files for outreach to taxpayers
- Applied analytical skills and judgment to make a range of decisions that affected the outcome of cases
- Applied my knowledge of business practices, and economic trends to analyze and evaluate business financial conditions of assigned cases
- Independently resolved cases with little or no supervision, while using investigative skills to locate people and assets
- Conducted complex civil and criminal investigations to include, analyzing reports or allegations of fraudulent activities related to administrative regulations and policies of the Internal Revenue Code
- Investigated and recommended cases for litigation in Federal Court, while applying laws and policies to protect the rights of taxpayers.
Internal Revenue Service Supervisory Revenue Officer
Federal Government Service
06.2014 - 10.2014
Education
Bachelor's Degree - Bachelor of Science in Technical Management
U.S. Army Primary Warrior/Leadership Course -
Internal Revenue Service Pre-Front Line Readiness Program -
Skills
- Strategic Thinking
- Negotiation expertise
- Interpersonal abilities
- Technical knowledge
- Legal knowledge
- Cultural Sensitivity
- Influencing Others
- Boundary Setting
- Assertiveness
- Facilitation
- Dispute Mediation
- Mediation Techniques
- Financial Acumen
- Attention to Detail
- Collaboration and Teamwork
- Effective Multitasking
- Team Collaboration
- Creative and Critical Thinking
- Writing and editing
- Legal Research
- Legal Document Processing
- Office Management
- Legal writing
- Document filing
- Interpersonal Skills
- Conflict Resolution
- Document Preparation
- MS Office
- Settlement Negotiation
- Civil Law
- Judgement and Decision Making
- Case Law and Outcome Analysis
- Deadline Adherence
- Legal Interpretation and Adaptation
- Filling Appeals
- Litigation Support
- Lexis-Nexis
- Westlaw
Federal Government Service
- Internal Revenue Service, Supervisory Revenue Officer, 06/2014, 10/2014
- United States Army, Gulf War Veteran, 09/1983, 03/1993
- United States Postal Service, 10/2002, 10/2007
Timeline
Internal Revenue Service Appeals Settlement Officer - Internal Revenue Service
10.2019 - Current
Internal Revenue Service Supervisory Revenue Officer - Federal Government Service
06.2014 - 10.2014
Internal Revenue Service Revenue Officer - Internal Revenue Service
11.2007 - 10.2019
- Bachelor's Degree, Bachelor of Science in Technical Management
- U.S. Army Primary Warrior/Leadership Course,
- Internal Revenue Service Pre-Front Line Readiness Program,