Donald Forbes
SMITHVILLE
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and efficiency across roles at Domino's Pizza and other reputable companies. Skilled in safe driving and problem-solving, demonstrating a positive attitude and exceptional teamwork. Achieved significant improvements in delivery timeliness and accuracy, fostering repeat business and customer loyalty. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Domino's Pizza
11.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Cabinet Maker
KC Custom Cabinets
03.2020 - 11.2022
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Maintained safe and organized workspace to minimize risk of injury.
- Blueprint design understanding
- Measured and cut materials to specified dimensions to achieve precise fit.
- Conducted regular equipment maintenance checks, maximizing machine performance and reducing downtime due to malfunctions.
Assistant Manager
Domino's Pizza
03.2018 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Delivery Driver
Minsky's Pizza
04.2016 - 04.2018
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
Delivery Driver
Dominos's Pizza
04.2014 - 03.2016
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Ski Instructor
Snow Creek Ski Area
01.1998 - 03.2016
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
- Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.
Education
A/C Repair And Furance
Northland Career Center
Platte City, MO06.2012
Welding
Northland Career Center
Platte City, MO06.2008
High School Diploma -
Hillcrest High School
Country Club Hills, IL06.1977
Fitting Ski Boots
Master Boot Fitting
Denver, CO 11.2021 - 11.2021
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Problem-Solving
- Safe Driving
- Clean Driving Record
Guitar Playing and repair
Been playing a very long time since I was 10 Years old and started fixing when I was 16 or so. Love working with my hands.
Timeline
Delivery Driver
Domino's Pizza
11.2022 - Current
Fitting Ski Boots
Master Boot Fitting
11.2021 - 11.2021
Cabinet Maker
KC Custom Cabinets
03.2020 - 11.2022
Assistant Manager
Domino's Pizza
03.2018 - 04.2020
Delivery Driver
Minsky's Pizza
04.2016 - 04.2018
Delivery Driver
Dominos's Pizza
04.2014 - 03.2016
Ski Instructor
Snow Creek Ski Area
01.1998 - 03.2016
A/C Repair And Furance
Northland Career Center
Welding
Northland Career Center
High School Diploma -
Hillcrest High School