Donald Hearn
Ocean Springs,MS
Summary
Motivated Sales Manager with a passion for creating effective training plans tailored to meet the evolving needs of both the company and its employees. Collaborates with managers to identify and address unique requirements. Equipped with a proven track record of delivering exceptional customer satisfaction, strong soft skills, and effective closing abilities honed over a successful 10-year career. Excited to leverage these skills in a growth-oriented role.
Overview
17
17
years of professional experience
Work History
Technical Training Specialist/General Manager
C Spire
10.2008 - 01.2022
- Developed and executed performance management programs to increase employee engagement and productivity.
- Trained and mentored 100s of new personnel hired to fulfill various roles.
- Created and oversaw virtual, in-person, and blended Technical and Sales training programs for Retail operations.
- Worked with vendors to customize courseware to accommodate business needs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Field Manager/ Corporate Liaison
Clear Water
08.2004 - 01.2007
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Developed and implemented onboarding and orientation programs for new employees.
- Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
Education
No Degree - Computer Programming
Triple Ten
Moscow, RU01.2026
Skills
- Communication: Presentations / Training
- Customer service: Sales /Management/ Problem Solving
- Program Management
- Adult Learning Principles
- Training delivery
- Performance Assessment
- Public Speaking
- Retail Operations
- Retail management experience
- Inventory Control
- Sales Development
- Sales Training
- Product Sales
Timeline
Technical Training Specialist/General Manager
C Spire
10.2008 - 01.2022
Field Manager/ Corporate Liaison
Clear Water
08.2004 - 01.2007
No Degree - Computer Programming
Triple Ten
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