Donald Johnson Jr
IT Professional
Sharon Center,OH
Summary
Highly motivated Technical Support professional. Strong verbal, listening and written skills. Comfortable in interacting with all levels of the organization and the public. Able to negotiate and solve problems quickly, accurately, and efficiently. Adept at multitasking to achieve individual and team goals. Diverse background includes customer service, negotiating, and supervision. Committed to quality and excellence. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
16
16
years of professional experience
Work History
IT Contractor
Self Employed
01.2008 - Current
- Network cabling and configuration.
- IP Time Clock installation and configuration.
- Installation and repair of PCs, networks, printers, and other peripherals.
- User and security-group configuration.
- End-user training.
- Provided exceptional customer service by addressing client concerns promptly and effectively, leading to increased satisfaction levels.
- Created user accounts and assigned permissions.
Electrical Test Tech/ Digital Services Specialist
Chick Master/ JCMI
01.2016 - 12.2023
- Assembled and tested parts for Hatchery control cabinets,
- Test and upload code to PLC for control cabinets.
- Experience with Syteline ERP.
- Wired cabinets for VFD, Tested and troubleshot, and preformed Quality Control before cabinets were shipped.
- Built computers for office and installed.
- Help Desk Responsibilities, Install, test, upgrades, troubleshooting and repairs computer systems, networks and peripherals.
- Microsoft 365 Administrator, Managed user account information, including rights, security and systems groups.
- Responsible for onboarding new employees and computer setup.
- Server Maintenance: including memory upgrades, hard drive, Allocating resources using VM Ware VSphere
- Diagnosed and resolved malfunctions in computers, and office machines.
Education
Some College (No Degree) - Help Desk /computer support specialist
Stark State University
Akron, OHSome College (No Degree) - Computer Technology with concentration in networking
Kent State University- Ashtabula Campus
Ashtabula, OHSome College (No Degree) - Real Estate Principals
Blair Black Institute of Real Estate
San Bernardino, CASkills
- Technical Support
- Desktop Support
- Application Installations
- Hardware Upgrades
- Help Desk Support
- Employee Computer Support
- Component Replacement
- VoIP Installation
- Microsoft Outlook
- Microsoft 365 Admin
- Windows 10
- Active Directory
Volunteer Experience
- 01/01/2015, 01/01/2016, Volunteer at J.O.G. to repair laptops, and remove viruses
- 01/01/2014, Present, Involved with being an assisting minister on Sunday to assist the pastor during service, at St. Paul’s Lutheran Church
- 01/01/2009, 01/01/2013, Coached youth football for AMFL in Ashtabula, Ohio
References
References available upon request
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Electrical Test Tech/ Digital Services Specialist
Chick Master/ JCMI
01.2016 - 12.2023
IT Contractor
Self Employed
01.2008 - Current
Some College (No Degree) - Help Desk /computer support specialist
Stark State University
Some College (No Degree) - Computer Technology with concentration in networking
Kent State University- Ashtabula Campus
Some College (No Degree) - Real Estate Principals
Blair Black Institute of Real Estate