Donald Jones
Camas,WA
Summary
Action-oriented Account Executive with excellent customer oversight, issue resolution and relationship building skills. Highly effective at maximizing repeat business opportunities.
Overview
24
24
years of professional experience
Work History
General Sales Manager
Westlie Ford
Washougal, WA
11.2001 - 04.2026
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Hire, train and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Offer each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Negotiate purchase prices and explained sales, warranty and optional products.
- Review vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Complete sales contracts, purchase documentation, registration paperwork and dealership records.
- Maintain compliance with all service, quality, and regulatory standards.
- Contact associated dealerships to locate desired vehicles meeting customer specifications.
- Increase the overall quality of used inventory through effective trade-in and auctioning policies.
- Close sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Met customers on lot and in showroom to discuss available vehicles and options.
- Resolve customer concerns regarding loan financing and warranties.
- Respond to customer enquiries via telephone and email.
- Negotiate vehicle prices and secure financing for customers.
- Implemented training programs that improved staff performance and enhanced customer engagement.
- Monitored inventory levels and coordinated with suppliers to ensure product availability for sales initiatives.
- Led weekly sales meetings to review performance metrics, address challenges, and strategize solutions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Upheld company policies and implemented standards fairly.
- Developed and implemented comprehensive salesperson training program.
- Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained extensive knowledge of company products and services.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Directed sales team to exceed monthly targets through strategic planning and effective coaching.
Account Executive
Aramark Refreshment Service
Seattle, WA
02.2020 - 01.2021
- Drove new business development through qualifying leads, building relationships and executing strategic sales.
- Communicated between internal and external stakeholders, clients and vendors.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Contacted customers as soon as issues arose to proactively provide resolutions before problems escalated.
- Completed over 50 cold calls per week to bring in new customers, maintaining 10% conversion rate.
- Identified sales growth opportunities by networking and building relationships with potential advertisers.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Used targeted questioning strategies to discover insight on prospect needs and requirements.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
Columbia River Realty
Real Estate Agent
Washougal, WA
07.2018 - 09.2023
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Compared properties possessing similar features to determine competitive market prices.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Education
Bachelor of Science - History
Portland State University
Portland, OR06-1994
Skills
- Account servicing
- Relationship building and management
- Order management
- Forecast Preparation
- Product and Service Sales
- Goals and Performance
- Strategic Selling
- Needs assessment
- Account oversight
- Written and verbal communication
- Territory Management
Athletic Director For East County Pop Warner
As Athletic Director I have to make sure that all of the fields are set up on game day, the referees are on time and ready to go, and make sure that all of the competing teams are abiding by the rules from the Pop Warner rule book.
Timeline
Account Executive
Aramark Refreshment Service
02.2020 - 01.2021
Columbia River Realty
Real Estate Agent
07.2018 - 09.2023
General Sales Manager
Westlie Ford
11.2001 - 04.2026
Bachelor of Science - History
Portland State University