Donald Kern

Served in Marine Corps from 1973 to 1999, gaining extensive leadership experience.
Worked at post office from 1999 to 2004, ensuring efficient mail operations.
Owned and operated pool service business from 2004 to 2024, delivering quality customer service.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Achieved cost-savings by developing functional solutions to problems.
• Recognized by management for providing exceptional customer service.
• Exceeded customer satisfaction by finding creative solutions to problems.