Donald Laack
Vancouver,WA
Summary
Dynamic Clinical Informatics leader with a proven track record at PeaceHealth, enhancing clinical workflow optimization and driving quality improvement. Skilled in information system expertise and adept in change management, I excel in transforming clinical processes with impactful communication strategies. Achieved significant advancements in user interface design, underscoring a commitment to excellence and patient safety.
Overview
22
22
years of professional experience
1
1
Certification
Work History
CLINICAL INFORMATICS OPTIMIZATION SPECIALIST, SURGICAL SERVICES
Community Health Systems
Franklin, TN
01.2020 - Current
- Provided clinical informatics leadership and support to the Corporate VP for Surgical Services and the Chief Medical Information Officer (CMIO)
- Support CHS Corporate & Regional Directors for Surgical Services in executing surgery & anesthesia (Electronic Medical Record) EMR related changes and resolving issues
- Lead/ facilitate workgroups charged with defining design options and making design recommendations for the surgery & anesthesia EMRs
- Support the facility surgery and local IT staff with both clinical and technical details to troubleshoot issues with the EMRs for surgical services
- Assist CHS Corporate VP for Surgical Services and the CMIO in translating optimization initiatives/ requests into specific changes in the EMRs that are executable and measurable
- Effectively communicate with multidisciplinary teams and regularly manage and execute change in a complex multi-facility environment
- Participate in creating testing scenarios for the EMRs and conduct end-user acceptance testing
- Develop training materials for end users to assist with deployment of changes
- Exhibit excellent attention to detail and accuracy in all work project and ensure up-to-date project documentation
- Provide reporting assistance and serve as the subject matter expert (SME) for clinical informatics to facilitate data driven changes to achieve meaningful outcomes and enhance patient safety
District director of clinical services
Brookdale Senior Living
Nashville, TN
01.2018 - 01.2019
- Delivered clinical guidance to Regional Directors, Executive Directors, RN Case Managers, Health and Wellness Directors, and staff nurses, to include: health care activities, training and development of staff, and regulatory compliance issues
- Responsible for the successful implementation and maintenance of all health care services across the organization, clinical corporate policies and procedures
- Conducted regular quality clinical audits/ site visits to ensure compliance with Brookdale standards and state regulations, appropriate resident assessments, charges, and placement, appropriate staffing, staff training, and quality assurance
- Collaborated with and provided leadership to Regional and Executive leadership to identify providers of ancillary services and support
- Designed, implemented and evaluated quality and clinical process improvement initiatives
Director of Clinical informatics
PeaceHealth
Vancouver, WA
01.2017 - 01.2018
- A dyad partner with the Chief Medical Information Officer (CMIO) who provided overall leadership, strategic direction and support for system-wide Clinical Informatics program; included clinical support for 10 acute care and critical access hospitals, and all ambulatory clinics
- Oversaw $6.8M department budget; delivered on all service level agreements (SLA) routinely on time and under budget
- Provided leadership, vision and management for 28 FTEs on the system-wide Clinical Informatics Team
- Established and led system-wide Nursing Informatics Council
- Facilitated coordination of informatics activities to support system-wide standardization, to ensure successful outcomes are met, managing risks, issues, and escalations
- Directed all Informatics activities/ projects to optimize clinical workflows enabling clinicians to provide excellence in care delivered to PeaceHealth patients
- Ensured safety compliance with changing external standards such as Meaningful Use, PQRS, HEDIS and NQF measures.
- Consulted on Quality Improvement and Patient Safety initiatives impacting caregivers, patients, clinical systems, and data.
- Engaged with executives and cross-level leaders to provide informatics expertise across organization.
- Assisted with design, implementation, updates and upgrades for EPIC Enterprise Version 2017.
- Contributed to development of Clinical Systems Governance framework for EPIC optimization projects.
- Integrated nursing, pharmacy, and ambulatory medical group documentation efficiently using project management methodologies.
- Facilitated collaboration with centers of excellence and Clinical Decision Support for departmental innovation.
SR. Clinical Systems Analyst / Team Lead
PeaceHealth
Vancouver, WA
01.2014 - 01.2017
- Responsible for the analysis, design, implementation and maintenance of clinical technologies
- Lead complex and large-scale projects
- Document/ interpret clinical workflows and translate into application configurations and workflow validations
- Responsible for build, test and debug of clinical applications
- Collaborated with vendors and internal clinical, business and technical teams
- Effectively supervised/ lead network and system-wide cross-functional teams and resources
- Assisted with annual budget preparation for department as well as contract negotiations with vendors
- Subject matter expert for translating complex workflows to application functionality and support
- Maintained business continuity and customer support, ensuring system-wide transition and stabilization to the Epic EMR system and subsequent retirement of legacy systems
- Served as Project Manager for multiple key growth initiatives, including: provider rollout of Limerick, Haiku & Canto EPIC mobile apps, as well as the acquisition and integration of clinical systems to support the organization’s new clinic growth
Clinical Product Manager/ consultant
Picis Clinical Solutions, Inc.
Wakefield, MA
01.2012 - 01.2014
- Served as product manager responsible for functionality and enhancements to the Picis Perioperative products as well as Meaningful Use Stage 2 and FDA medical device compliance and certifications
- Provided clinical input and internal consulting across multiple products as well as triaging defects and prioritizing/ planning new releases and service packs
- Reviewed quality test cases, end user documentation and training
- Prepared requirement specifications for international development team to include user stories, use cases, customer workflows, user interface (UI) flows, database schema and architecture using an Agile Scrum methodology
- Prepared all end user documentation, release notes and user acceptance demos for version upgrades/ SP releases
- Functioned independently as clinical expert ensuring software compliance with all federal patient safety regulations and initiatives, as well as HIPAA and FDA medical device classification
- Expanded role to serve as guardian of patient safety for the Picis Perioperative product, which entailed conducting risk analyses, Failure Mode and Effects Analysis (FMEAs) and review/ triage of customer issues/ complaints
Senior Clinical Systems Analyst, Healthcare Improvement Division
PeaceHealth
Vancouver, WA
01.2003 - 01.2012
- Managed the development and implementation across all phases of the Picis ORIS project
- Oversaw process redesign and future state planning, software development and customization, integration and regression testing of modules, quality improvement projects, new releases and upgrades, interface design and testing, implementation, super user and end user/caregiver training, operations maintenance & overall performance evaluation
- Coordinated application security including external access
- Served as Lead Analyst for the Meaningful Use Stage 1 investigation for Picis software
- Assisted with the design and testing of an Enterprise Data Warehouse, which enabled the integration of Picis OR data, and aided in developing the ProClarity Cube to support OR executives with analytics, metrics and reporting
- Appointed Project Manager for the Lawson MMIS system integration project
- Served as Lead Report Writer and Analytics Analyst for OR data and metrics, creating over 250 custom Crystal Reports to support executive leadership
- Managed SDLC of passive and real time tracking applications for surgery patients, thereby decreasing throughput, providing visibility of patient flow and enabled a quiet environment by decreasing the need for phone calls
- Managed clinical application installation for new construction projects, Riverbend hospital and Anesthesia Clinic
Education
Master of Science - Clinical Informatics
University of Utah
Salt Lake City, UT05-2001
Bachelor’s of Science - Nursing
University of Wisconsin - Milwaukee
Milwaukee, WI05-1995
EPIC AMBULATORY CERTIFICATION - VERSION 2015
EPIC Systems
Madison, WIBUSINESS RELATIONSHIP MANAGEMENT (BRM) Certification -
BRM Institute
01.2017
Skills
- Clinical workflow optimization
- Clinical process knowledge
- Workflow efficiency
- Clinical process expertise
- Information system expertise
- Communication and presentation
- Change management strategies
- Quality improvement
- User interface design
- Quality assurance
Military Service
United States Army Reserves/National Guard, Specialist/E4, Fort Knox, KY, Basic Training, San Antonio, TX, Basic Medical Laboratory Specialist Course, Army Achievement Medal, 01/01/91, Outstanding service during Operation Desert Storm
Certification
- Registered Nurse - Washington State
License #
Timeline
CLINICAL INFORMATICS OPTIMIZATION SPECIALIST, SURGICAL SERVICES
Community Health Systems
01.2020 - Current
District director of clinical services
Brookdale Senior Living
01.2018 - 01.2019
Director of Clinical informatics
PeaceHealth
01.2017 - 01.2018
SR. Clinical Systems Analyst / Team Lead
PeaceHealth
01.2014 - 01.2017
Clinical Product Manager/ consultant
Picis Clinical Solutions, Inc.
01.2012 - 01.2014
Senior Clinical Systems Analyst, Healthcare Improvement Division
PeaceHealth
01.2003 - 01.2012
Master of Science - Clinical Informatics
University of Utah
Bachelor’s of Science - Nursing
University of Wisconsin - Milwaukee
EPIC AMBULATORY CERTIFICATION - VERSION 2015
EPIC Systems
BUSINESS RELATIONSHIP MANAGEMENT (BRM) Certification -
BRM Institute