Donald Linker
Jesup,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Client Support Specialist
Hafemann, Magee & Thomas
05.2023 - 01.2024
- Enhanced client satisfaction by addressing and resolving support issues in a timely manner.
- Boosted customer retention rates through effective problem-solving and prompt communication.
- Streamlined the support process by developing and implementing new procedures for more efficient case management.
- Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
Detention Officer
Wayne County Jail
01.2023 - 04.2023
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Coordinated with other law enforcement personnel to exchange information.
- Responded to emergency situations and de-escalated hostile confrontations.
- Created and maintained positive relationships with inmates to build rapport and trust.
UAS Master Trainer
3rd Special Forces Group
11.2019 - 12.2022
- Developed lesson plans and conducted ground training modules covering unmanned aircraft systems across normal, abnormal and emergency operations.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Identified program successes and failures based on student assessments and course reviews.
- Planned, forecasted, managed and scheduled training resources to support 8 training flights per month.
Battalion Operations Sergeant
US Army
10.2016 - 10.2019
- Monitored and assessed mission progress and provided updates to command.
- Supervised work of Soldiers, evaluated performance and produced detailed reports.
- Managed budget of $1,700,000 and maintained fiscal responsibility with zero losses.
- Worked as subject matter experts to develop and implement mentoring programs to promote better learning experiences.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Signals Intelligence Analyst
US Army
07.2009 - 09.2016
- Analyzed signal intelligence data to identify potential threats and vulnerabilities in the CENTCOM area.
- Coordinated with other intelligence agencies to share information and resources.
- Produced multi-source intelligence reports and products for different agency customers.
- Assisted in development of intelligence strategies and policies to support operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
Education
No Degree - Intelligence
Cochise College
Douglas, AZHigh School Diploma -
Wayne County High School
Jesup, GA05.2009
Skills
- Administrative Duties
- Client Relationship Building
- Learning Strategies
- Complex Problem-Solving
- Conducting Risk Assessments
- Intelligence Assessments
- Managing Classified Information
- Technical and Support Services
- File and Records Management
- Conflict Resolution Tactics
Timeline
Client Support Specialist
Hafemann, Magee & Thomas
05.2023 - 01.2024
Detention Officer
Wayne County Jail
01.2023 - 04.2023
UAS Master Trainer
3rd Special Forces Group
11.2019 - 12.2022
Battalion Operations Sergeant
US Army
10.2016 - 10.2019
Signals Intelligence Analyst
US Army
07.2009 - 09.2016
No Degree - Intelligence
Cochise College
High School Diploma -
Wayne County High School