Donald Norvell
Longview,TX
Summary
Dynamic Sales Manager with a proven track record at Kemper Life, excelling in relationship building and sales team training. Successfully developed strategies that drove revenue growth and enhanced customer satisfaction. Recognized for exceeding sales goals and fostering strong client relationships, leading to increased repeat business and referrals.
Overview
30
30
years of professional experience
Work History
Sales Manager
Kemper Life
Longview, TX
02.2012 - 07.2025
- Developed and executed sales strategies to drive revenue growth across assigned territories.
- Analyzed market trends and customer feedback to refine product offerings and enhance customer satisfaction.
- Trained and mentored sales team members to improve performance and achieve individual targets.
- Established strong relationships with key clients, resulting in increased repeat business and referrals.
Sales Agent
Kemper Life
05.1995 - 02.2012
- Assisted clients in understanding policy options, enhancing their insurance knowledge and decision-making.
- Collaborated with team members to streamline sales processes, improving overall efficiency.
- Provided regular updates on policy changes, ensuring clients remained informed and engaged.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Kept detailed records of daily activities through online customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Education
Business
Kilgore College
Kilgore, TXBusiness
Stephen F. Austin State University
Nacogdoches, TXSkills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Positive and upbeat
- Rapport and relationship building
- Persuasive negotiations
- Decisive
- Territory management
- Territory sales management
- Salesforce
- Cold calling
- Exceeds sales goals
- Sales territory growth
Accomplishments
Multi Year Sales Growth Leader with Kemper Life and also
President’s Conference winner 15 different years.
Timeline
Sales Manager
Kemper Life
02.2012 - 07.2025
Sales Agent
Kemper Life
05.1995 - 02.2012
Business
Kilgore College
Business
Stephen F. Austin State University