Donald Olson
Galena,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Customer Service Manager
Remke Markets
Cincinnati, OH
07.2010 - 04.2024
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Provided exceptional customer service to ensure customer satisfaction.
Deli/Bakery Manager
Biggs/Remke Markets
Cincinnati, OH
03.2004 - 07.2010
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes
- Performed administrative tasks such as scheduling employee shifts, preparing payrolls and managing customer complaints
Deli Manager
Meijer
Columbus, OH
05.1994 - 12.2003
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Completed Period Ending inventories of food and material stocks.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Associate of Science - Banking Finance
Columbus State Community College
Columbus, OHSkills
- Sales Promotion
- Profit and Loss
- Staff Training
- Employee Supervision
- Inventory Management
- Expense Tracking
- Scheduling
- Sanitation
Timeline
Customer Service Manager
Remke Markets
07.2010 - 04.2024
Deli/Bakery Manager
Biggs/Remke Markets
03.2004 - 07.2010
Deli Manager
Meijer
05.1994 - 12.2003
Associate of Science - Banking Finance
Columbus State Community College
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