- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
- Adventure Travel
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Music
- Auto Repair/Restoration
Donald Ray
Tampa,FL
Summary
Dedicated manager with a strong focus on customer service, team leadership, and operational efficiency. Proven ability to enhance customer satisfaction through effective problem-solving and decision-making. Strong ability to learn the people in teams and ensure they are in the best positions to succeed, and being the strongest people developer possible. Passionate educator and motivator who can lead any team to accomplish any mission.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Assistant Manager
Pilot Flying J Travel Center
06.2026 - Current
- Assisted in daily operations to ensure efficient customer service and store functionality.
- Supported inventory management by tracking stock levels and assisting with replenishment orders.
- Collaborated with team members to maintain cleanliness and organization of store environment.
- Provided training and guidance to new staff on company policies and procedures.
- Executed cash handling procedures, ensuring accuracy during transactions and end-of-shift reconciliations.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Created schedules and managed time off requests, helping people manage a healthy work-life balance.
- Conducted interviews of candidates for positions and performed hiring procedures to company standard.
- Held team members accountable to new processes as introduced via coaching conversation, documentation, and termination.
- Acute knowledge of PNL and all financial documents, knowing how to analyze business analytics and performance and then translate into team motivation to improve results.
Assistant Manager
Pilot Flying J Travel Center
08.2024 - 06.2026
- Participated in safety audits, promoting compliance with health regulations and operational standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Led team in executing daily operations, ensuring high standards of customer service and satisfaction.
- Trained and mentored new staff on company policies, procedures, and best practices.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Coordinated staff schedules to optimize coverage during peak hours and enhance service delivery.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Deli Manager
Pilot Flying J Travel Center
09.2023 - 08.2024
- Assisted in managing daily deli operations to ensure product quality and customer satisfaction.
- Trained new staff on food safety protocols and customer service best practices.
- Streamlined inventory management processes to minimize waste and improve efficiency.
- Coordinated scheduling for deli team to optimize workflow during peak hours.
- Performed weekly full inventory counts, tracking all financial data, breaking all-time sales records.
- Managed new promos and food sale specials to bring new sales and provide customers with the best possible deals.
Retail Sales Specialist
Pilot Flying J Travel Center
07.2023 - 08.2023
- Maintained accurate inventory levels through regular stock audits and replenishment processes.
- Executed sales transactions efficiently using point-of-sale systems to enhance customer experience.
- Trained new staff on product knowledge and company policies to ensure consistent service delivery.
- Enhanced customer engagement through personalized service and product recommendations.
- Trained new team members on sales techniques and operational protocols, fostering a collaborative environment.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
Guest Service Leader
Pilot Flying J Travel Center
01.2023 - 07.2023
- Supervised daily operations to ensure exceptional guest service and streamlined workflow.
- Trained and mentored team members to enhance customer engagement and service standards.
- Resolved customer inquiries and complaints promptly, improving overall guest satisfaction.
- Monitored inventory levels and placed orders to maintain stock availability for guests.
Team Leader
Chick-fil-A
10.2020 - 12.2022
- Led team in delivering exceptional customer service and maintaining brand standards.
- Streamlined operational workflows, enhancing efficiency and reducing order wait times.
- Trained and mentored new staff on operational procedures and customer engagement techniques.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
Education
Bachelor of Science - Business Management
University of South Florida
Tampa, FL06-2029
High School Diploma -
Belleview High School
Belleview06-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
Accomplishments
- Helped train and develop the team that broke the all-time sales record for a single day at Chick-fil-a Ocala.
- Broke the all-time deli sales Month, Week, and day while the assistant manager at Flying J Dade City.
- Ability to be the best possible leader/mentor for teams of all sizes from 15 to 50+ team members.
- Navigated and led my team during the chaos of Hurricane Milton, serving the community and first responders working through the storm in the Tampa area.
Certification
MSSC Certification in Manufacturing
Interests
Timeline
Assistant Manager
Pilot Flying J Travel Center
06.2026 - Current
Assistant Manager
Pilot Flying J Travel Center
08.2024 - 06.2026
Assistant Deli Manager
Pilot Flying J Travel Center
09.2023 - 08.2024
Retail Sales Specialist
Pilot Flying J Travel Center
07.2023 - 08.2023
Guest Service Leader
Pilot Flying J Travel Center
01.2023 - 07.2023
Team Leader
Chick-fil-A
10.2020 - 12.2022
Bachelor of Science - Business Management
University of South Florida
High School Diploma -
Belleview High School