Donald Russell Jr
Longmont,Colorado
Summary
Results-driven leader with over 7 years of experience managing diverse teams across multiple industries. Enhanced operational efficiency and implemented strategic initiatives while delivering exceptional customer service. Cultivated strong relationships, executed effective business plans, and achieved revenue targets. Optimized processes and fostered a positive workplace culture, contributing to business growth.
Overview
7
7
years of professional experience
Work History
Store Manager
Famous Footwear
Longmont, COLORADO
06.2024 - Current
- Oversaw operations of Longmont store, achieving $1.4 million in sales volume.
- Oversee operations of flat irons store, targeting projected sales volume of $1 million.
- Contributed to the successful opening of new location (3727) while participating in two external territory NSO initiatives in Wyoming and Montana markets.
- Collaborated with upper management on long-term strategic planning to align store goals with corporate objectives.
- Established performance metrics for team members, enhancing accountability and productivity levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Facilitated targeted training sessions for staff to strengthen customer service skills and product knowledge, resulting in increased customer satisfaction.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Developed a supportive work culture by facilitating team-building events and promoting individual recognition to strengthen team dynamics.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked trends and suggested enhancements to both challenge and refine the company's product offerings.
General Manager /Assistant Store Manager
Pharmacann INC /
Denver, COLORADO
09.2022 - 06.2024
- Managed operations across four locations, each with a valuation exceeding two million dollars.
- Achieved operational excellence in store management through diligent oversight of processes. Boosted profitability through effective P&L management strategies. Increased customer service productivity and profitability by executing targeted inventory forecasting initiatives.
- Transitioned from Assistant General Manager to General Manager role in Early 2023, reflecting strong leadership and operational capabilities.
- Implemented strategies to establish a culture of accountability, driving operational excellence while enhancing staffing coverage and team morale.
- Investigated inventory audit workflows to identify areas for improvement and facilitate streamlined operations.
- Crafted and deployed targeted strategies to stimulate business growth and boost customer engagement.
- Conducted comprehensive performance assessments and training workshops to drive team performance improvements.
Assistant Store Manager
Callies Cannabis Shoppe
Northglenn, COLORADO
10.2019 - 07.2022
- Managed over 20 Employees, across 3 locations
- Conducted thorough inventory assessments to maintain accurate stock levels and mitigate losses.
- Analyzed operational needs to create balanced staff schedules that control labor costs effectively.
- Supervised implementation of safety protocols and company policies to uphold a secure shopping atmosphere.
- Facilitated collaboration with upper management on strategic initiatives to ensure store goals are in harmony with company objectives.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Conducted thorough analysis of sales data alongside store manager to pinpoint trends and inform performance enhancement strategies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed and balanced daily sales transactions to document and verify day-to-day revenue.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
High School Diploma -
Arvada West High School
Arvada, Colorado05-2012
Skills
- Customer engagement/ Customer Service
- Strategic/ Analytical Thinking
- Relationship building
- Organization and multi level Collaboration
- Adaptability
- Opportunities identification
- Trends analysis
- Business development and planning
- Brand promotion
- Operations
- Verbal and written communication
- Customer service
- Rapport and relationship building
Accomplishments
- Recruited and Reformed an entire store staff, while keeping Retention, on two different accounts.
- Successfully Opened Flat Irons Store #3727
- Reduced Shrink by 1% through diligently following and adhering to company policies.
- Exceeded monthly store sales goals on multiple Occasions.
- Optimized Operational effectiveness leading to streamlined inventory, staff, and safety procedures
Timeline
Store Manager
Famous Footwear
06.2024 - Current
General Manager /Assistant Store Manager
Pharmacann INC /
09.2022 - 06.2024
Assistant Store Manager
Callies Cannabis Shoppe
10.2019 - 07.2022
High School Diploma -
Arvada West High School