Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Donald Semerville

Atlanta,GA

Summary

Experienced and professional Fine Dining Server with great knowledge and understanding of the high-end dining experience. Personable professional skilled in table arrangement, customer service and order placement. Motivated and energetic individual with several years of hands-on experience maintaining restaurant,services. Strong communicator possessing outstanding multitasking and organizational abilities.

Overview

10
10
years of professional experience

Work History

Lead Server

Waldorf Astoria Buckhead
Atlanta, GA
03.2022 - 09.2024
  • Forbes awarded server based on service, knowledge, and technique.
  • Severed A-List clientele, ensuring stellar customer service.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Senior Executive Assistant- Marketing & Communication

United Way of New York City
01.2018 - 01.2021
  • Reported directly to the Senior Vice President to manage priorities and communications
  • Managed Microsoft outlook calendars of team to ensure organized and timely daily schedule
  • Managed all invoices for events, contractors, and monthly expenses to guarantee all outstanding balances are resolved in a timely manner
  • Prepared board meetings and presentations
  • Aided interns with daily tasks to ensure steady workflow

Host

Gato NOHO
01.2016 - 01.2018
  • Greeted and acknowledge guests and seat patrons by escorting them to be assigned table or communicate delays and offer additional services such as beverages to keep them occupied while waiting
  • Accepted and organized reservations, and prioritized reservations to accommodate customers
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
  • Addressed guest requests or complaints and escalated major complaints to manager
  • Maintained professional and sharp appearance at all times
  • Scheduled all reservations and planned seating arrangements with management prior to dinner service
  • Performed dining room preparatory work
  • Assisted in setting up planned events

Server

Red Stixs NYC
01.2015 - 01.2016
  • Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service
  • Ensured high guest check averages by suggesting and selling additional food and beverage items
  • Continually visited guest tables to promote inviting and attentive service
  • Provided direct assistance to bartender and lounge staff
  • Conducted inventory tracking and restocked supplies

Education

ASSOCIATE OF APPLIED SCIENCE - MARKETING MANAGEMENT AND SALES

NEW YORK CITY COLLEGE OF TECHNOLOGY
New York City
05.2010

Skills

  • Guest Relations
  • Liquor, wine, and food service
  • Responsible and Trustworthy
  • Tableside Service
  • ServSafe Certification
  • Attention to Detail
  • Fine Dining
  • Positive and Friendly Attitude
  • Effective customer upselling

Accomplishments

  • Forbes Award winner for exceptional service.
  • Often reviewed on Open Table and various review based websites/apps.

Timeline

Lead Server

Waldorf Astoria Buckhead
03.2022 - 09.2024

Senior Executive Assistant- Marketing & Communication

United Way of New York City
01.2018 - 01.2021

Host

Gato NOHO
01.2016 - 01.2018

Server

Red Stixs NYC
01.2015 - 01.2016

ASSOCIATE OF APPLIED SCIENCE - MARKETING MANAGEMENT AND SALES

NEW YORK CITY COLLEGE OF TECHNOLOGY

Similar Profiles

CREATE PROFILE
Donald Semerville