Donald Shannon
Akron,United States
Summary
Experienced Regional Operations Manager with a proven track record of successfully leading and managing multi-site operations in the industry. Skilled in implementing strategic plans to improve efficiency, reduce costs, and enhance overall operational performance. Strong leadership abilities, with a focus on fostering a collaborative team environment, great culture, high retention and driving continuous improvement initiatives. Excellent communication and problem-solving skills, including collaboration with General Managers to achieve total team solutions. A dedication to delivering exceptional results and exceeding organizational goals. Seeking to leverage my extensive experience and expertise to drive operational excellence and success in a dynamic and challenging environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Wendys - Be Worthy Foods
126 Flight Memorial Drive, Fairlawn, OH
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, inventory levels, and product orders,
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Regional Operations Manager
Red Letter Hospitality - Corelife Eatery
03.2018 - 12.2023
- Oversee and manage daily operations of three facilities across the area to ensure efficiency and profitability
- Develop and implement strategic plans to improve processes, reduce costs, and increase productivity in alignment with company goals
- Lead and mentor a team of restaurant managers and supervisors to ensure high performance standards and promote professional growth
- Conduct regular site visits and inspections to monitor compliance with safety regulations, quality standards, and operational procedures
- Collaborate with cross-functional teams including sales, marketing, and logistics to drive operational excellence and achieve business objectives
General Manager
Arbys
3302 Cleveland Ave NW, Canton, OH
04.2012 - 05.2018
- Managed budget implementations, employee reviews, training, schedules, and inventory levels.
- Managed a diverse team of employees, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Business Management
Kent State University
Kent, Ohio11.2011
Skills
- Customer service
- Team Building
- Training
- Management
- Staff Retention
- Communication
- Organizational Leadership
- Payroll Administration
- Profit and Loss Management
- Leadership and team building
- Operations management
- Problem resolution
Certification
Serve Safe Certification
12-02-2029 Expiration
Timeline
General Manager
Wendys - Be Worthy Foods
04.2024 - Current
Regional Operations Manager
Red Letter Hospitality - Corelife Eatery
03.2018 - 12.2023
General Manager
Arbys
04.2012 - 05.2018
Business Management
Kent State University