Donald Simrock
Customer Service Representative
Kansas City,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to enhancing customer experiences through empathy and providing customized solutions to the customer. Knowledgeable and dedicated customer service professional with extensive experience in HVAC industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Excellent customer relations aptitude and relationship-building skills. Dedicated to applying morale-building abilities to enhance employee engagement. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable with a willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
AB May
Kansas City, MO
01.2021 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided ongoing guest service.
- Trained staff on operating procedures and company services.
Promotional Brand Ambassador
Unilever Company
Mumbai, India
01.2016 - 08.2019
- Introduced field recruiting at industry events to attract new workers and customers.
- Functioned as team player by working with other members to deliver sampling goals.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Educated trade and distributor partners regarding brand benefits, products and services.
- Executed brand activations to standards and with professionalism.
- Contributed to social media content documenting brand's impact in on market.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Designed, filled and arranged eye-catching product floorsets to increase sales.
- Communicated product information with confidence and educated consumers about company.
Art Director
VVV Magazine
Los Angeles, CA
02.2016 - 01.2019
- Implemented artistic vision to give art purpose and meaning.
- Enforced uniform style guide for project consistency across contributors.
- Contributed to creative process through original ideas and inspiration.
- Presented concepts, copy and art during internal and client reviews.
- Made collateral to support various marketing campaigns and visually communicate concepts.
- Collaborated with production on task list creation to meet overall project goals on time.
- Managed client relationships and expectations for creative projects with varying budgets and objectives.
- Developed artistic visual products while working within defined technical constraints.
- Carefully prepared design layouts into prepress files for offset, web and digital printing.
- Fostered highly communicative, collaborative team culture on visual product projects.
- Met aesthetic and technical criteria to complement design usability and enhance functionality with attractive layouts.
Brand Ambassador
Unilever
Jakarta , Indonesia
01.2015 - 08.2018
- Achieved and exceeded sales goals in line with prescribed selling strategy.
- Communicated product information with confidence and educated consumers about company.
- Reviewed and implemented new company initiatives and executed product activations.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Acted as face of brand at retail events and sampling opportunities at multiple locations.
- Collaborated with local field sales to promote brand awareness and sales results.
- Contributed to social media content documenting brand's impact in on market.
Beauty Editor
Flaunt Magazine
Los Angeles , CA
12.2004 - 03.2012
- Delivered high-quality content under tight deadline pressure.
- Edited and wrote high-quality content and articles.
- Pitched content strategies and managed asset acquisition.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Coordinated Type content and topics with editor and chief.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Color Consultant / Assistant
Pat McGrath
New York, NY
12.1999 - 11.2005
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Analyzed problematic areas to provide recommendations and solutions.
- Renegotiated outsourcing contracts to save considerable costs.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Education
N/A - Architectural Planning
University of Nebraska - Lincoln
Lincoln, NEAssociate Of Applied Business - Fashion Merchandising
Colorado Institute of Art
Denver, COSkills
Complaint resolution
Multi-line phone talent
Administrative support
International sales support
Creative problem solving
Training development aptitude
Service standard compliance
Staff education and training
Professional telephone demeanor
Account management
Sales expertise
Timeline
Customer Service Representative
AB May
01.2021 - 01.2023
Art Director
VVV Magazine
02.2016 - 01.2019
Promotional Brand Ambassador
Unilever Company
01.2016 - 08.2019
Brand Ambassador
Unilever
01.2015 - 08.2018
Beauty Editor
Flaunt Magazine
12.2004 - 03.2012
Color Consultant / Assistant
Pat McGrath
12.1999 - 11.2005
N/A - Architectural Planning
University of Nebraska - Lincoln
Associate Of Applied Business - Fashion Merchandising
Colorado Institute of Art