Donald Smith
Mesa,AZ
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate
ARE
Mesa, AZ
01.2026 - Current
- Maintained cleanliness and hygiene standards across dining areas and kitchens.
- Operated commercial cleaning equipment effectively to ensure thorough sanitation.
- Assisted in training new staff on proper cleaning protocols and safety measures.
- Conducted routine inspections to identify areas needing deep cleaning or maintenance.
Class C Technician
Big O Tires
Mesa, AZ
06.2025 - 12.2026
- Diagnosed and repaired vehicle systems, ensuring optimal performance and safety standards.
- Conducted routine maintenance services, enhancing vehicle longevity and customer satisfaction.
- Collaborated with team members to streamline workflow efficiency in service delivery.
- Implemented quality control measures, reducing rework and increasing service accuracy.
Lead Oil Technician
Costa Oil 10 minute oil change
Mesa, AZ
06.2024 - 07.2025
- Kept work environments orderly through management of tools, test equipment and materials.
- Surveyed vehicle conditions, noted damages, and ensured proper repair procedures.
- Informed customers about progress updates and anticipated completion times.
- Provided essential automotive services.
- Ensured accurate application of fluids during routine vehicle servicing.
- Replaced cabin, fuel, air filters and oil filters.
Shop Manager
Revive Auto Repair
Mesa, AZ
04.2022 - 04.2024
- Handled customer questions on advertised prices by phone and email.
- Applied effective resolution strategies and communication skills to nurture enduring client partnerships.
- Conducted routine checks on inventory to ensure adequate stock availability.
- Managed daily shop activities, maintaining optimal efficiency.
- Ensured documentation accuracy for financial records.
Janitorial Lead
Bed bath and beyond
Santa Rosa, CA
01.2019 - 02.2022
- Offered leadership, insight, and mentoring to newly hired staff.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Maintained hygiene by cleaning sinks, mirrors, toilets, and showers.
- Implemented standards to optimize team productivity while prioritizing safety.
Cashier
Spirit of Halloween
Santa Rosa, CA
08.2020 - 01.2021
- Provided change promptly to maintain customer satisfaction.
- Managed point-of-sale operations to minimize customer queues.
- Enhanced visual appeal of store through strategic arrangement of displays and merchandise racks.
Department Manager
Walmart
San Antonio, TX
02.2016 - 01.2019
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Monitored daily sales figures to track trends in customer buying behavior.
- Managed workload allocation to ensure targets were met while maintaining employee morale.
- Promoted an inclusive atmosphere enhancing teamwork.
Education
High School Diploma -
Southern Careers Institute
TX09-2015
GED -
Ukiah Adult School
Ukiah, CA09-2013
Skills
- Customer service
- Time management
- Attention to detail
- Inventory management
- Performance improvement
- Workplace safety
- Cash handling
- Decision-making
- Courteous and professional
Accomplishments
Every job I have ever obtained i have exceeded my expectations of employment, My strongest suit is being able to pick up on a new skill immediately, if I set a goal and have reached it with time to spare, i will exceed my goal and add further progression for the company and fellow employees
Affiliations
I am a hard worker willing to take on any task and give it my all no matter the circumstances, I am very skilled in many aspects and have a goal-drivin mentality, and i will be of great value for the company
Certification
- NCCER
Languages
English
Professional
References
References available upon request.
Education and Training
other,other
Timeline
Associate
ARE
01.2026 - Current
Class C Technician
Big O Tires
06.2025 - 12.2026
Lead Oil Technician
Costa Oil 10 minute oil change
06.2024 - 07.2025
Shop Manager
Revive Auto Repair
04.2022 - 04.2024
Cashier
Spirit of Halloween
08.2020 - 01.2021
Janitorial Lead
Bed bath and beyond
01.2019 - 02.2022
Department Manager
Walmart
02.2016 - 01.2019
GED -
Ukiah Adult School
High School Diploma -
Southern Careers Institute