A high-performing Operations Manager with over 3 years of experience delivering successful improvements to business operations, growth & team development. I have a strong work ethic, exceptional interpersonal skills & am very resourceful. I am adept at working unsupervised, quickly mastering new skills & leading by example.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Southpointe Traffic Control, LLC
Cleveland, OH
06.2020 - Current
Directed the execution of day-to-day operations through the implementation of company policies & a broad range of strategies, resulting in substantial business growth & reputation.
Chief communicator for all contractor correspondence, orchestrating contract development, negotiations & meetings. Through these efforts, successfully secured six new clients within a span of three years.
Recruited & trained multiple operational teams, resulting in an expansion from 35 employees to 150, accompanied by the development of three field managers.
Devised a comprehensive traffic & safety training program for various phases of employment such as Orientation, Non-Lead Training & Lead Training.
Served as the executive administrator of company applications, such as GeoTab, SiteMax, Paycom, & iAuditor, to foster data-driven decision-making.
Performed & maintained all human resource duties for two years until a replacement was identified and onboarded.
Pivotal role in equipment inventory and distribution, incident investigation and reporting, and processing payroll.
Managed daily scheduling of employees & job assignment dispatching.
Lead
Southpointe Energy Resource Group
Canonsburg, PA
02.2017 - 08.2020
Consistently demonstrated compliant work zones & when necessary generated field adjustments predicated on training & the field manual.
Managed & motivated my crew members to not only be productive but to do so following industry regulations.
Maintained a professional environment leading to the cultivation of exceptional company to company relationships.
Trained new employees to maximize team agility & performance.
Education
Bachelor of Arts - Political Science
Washington & Jefferson College
Washington, PA
05.2020
Skills
Organizational Management
Performance Monitoring
Process Development
Customer Relationship Management
Proficient in Google Docs, Google Slides, Google Sheets, Microsoft Word, and Microsoft PowerPoint
Operations Manager at Speciality Nutrition Company (Diet Center) Mohamed Bin Hamad Holding (MBHH)Operations Manager at Speciality Nutrition Company (Diet Center) Mohamed Bin Hamad Holding (MBHH)