Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Donald West III

Summary

A high-performing Operations Manager with over 3 years of experience delivering successful improvements to business operations, growth & team development. I have a strong work ethic, exceptional interpersonal skills & am very resourceful. I am adept at working unsupervised, quickly mastering new skills & leading by example.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Manager

Southpointe Traffic Control, LLC
06.2020 - Current
  • Directed the execution of day-to-day operations through the implementation of company policies & a broad range of strategies, resulting in substantial business growth & reputation.
  • Chief communicator for all contractor correspondence, orchestrating contract development, negotiations & meetings. Through these efforts, successfully secured six new clients within a span of three years.
  • Recruited & trained multiple operational teams, resulting in an expansion from 35 employees to 150, accompanied by the development of three field managers.
  • Devised a comprehensive traffic & safety training program for various phases of employment such as Orientation, Non-Lead Training & Lead Training.
  • Served as the executive administrator of company applications, such as GeoTab, SiteMax, Paycom, & iAuditor, to foster data-driven decision-making.
  • Performed & maintained all human resource duties for two years until a replacement was identified and onboarded.
  • Pivotal role in equipment inventory and distribution, incident investigation and reporting, and processing payroll.
  • Managed daily scheduling of employees & job assignment dispatching.

Lead

Southpointe Energy Resource Group
02.2017 - 08.2020
  • Consistently demonstrated compliant work zones & when necessary generated field adjustments predicated on training & the field manual.
  • Managed & motivated my crew members to not only be productive but to do so following industry regulations.
  • Maintained a professional environment leading to the cultivation of exceptional company to company relationships.
  • Trained new employees to maximize team agility & performance.

Education

Bachelor of Arts - Political Science

Washington & Jefferson College
Washington, PA
05.2020

Skills

  • Organizational Management
  • Performance Monitoring
  • Process Development
  • Customer Relationship Management
  • Proficient in Google Docs, Google Slides, Google Sheets, Microsoft Word, and Microsoft PowerPoint

Accomplishments

  • Largest Account 2022 & 2023

Certification

  • Traffic Control Technician Certification
  • Traffic Control Supervisor Certification
  • DOT Medical Card

Timeline

Operations Manager

Southpointe Traffic Control, LLC
06.2020 - Current

Lead

Southpointe Energy Resource Group
02.2017 - 08.2020

Bachelor of Arts - Political Science

Washington & Jefferson College

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Donald West III