Donald Zeller
Weeki Wachee
Summary
Dynamic Lawn and Ornamental Specialist with a proven track record at Keepers of the Green, enhancing operational efficiency and customer satisfaction. Excelled in vendor relations and quality assurance, achieving significant service improvements. Skilled in troubleshooting and knowledge sharing, fostering a culture of continuous improvement and safety. Demonstrated expertise in maintenance and repair, ensuring over 300 customers received timely service monthly.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs; while building a positive review online for each company I work for. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lawn and Ornamental Specalist
Keepers of the Green
04.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Cashier/Ordering Specialist
Yellow Lemon Llc
10.2020 - 04.2023
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Used POS system to enter orders, process payments and issue receipts.
- Adhered to legal regulations to run compliant operations.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Lawn and Ornamental Specialist
Grass Monkey Pest Control
01.2018 - 10.2021
- Followed all company policies and procedures to deliver quality work.
- Frequently inspected production area to verify proper equipment operation.
- Maintained over 300 customers a month on a timely basis
- learned the basics of how fertilizer, desease and fungus control work.
- learned minor arboriculture and pest knowladge
- chemical use and procedures for most chemicals used in field
Education
High School Diploma -
Nature Coast Technical High School
Brooksville, FL05-2010
Skills
- Failure management
- Business reporting
- Maintenance and repair
- Operational enhancement
- Knowledge sharing
- Vendor relations
- Troubleshooting techniques
- Continuous improvement
- Quality assurance
Certification
- Best management Practice certified
- lawn and ornimental Certified
Timeline
Lawn and Ornamental Specalist
Keepers of the Green
04.2023 - Current
Cashier/Ordering Specialist
Yellow Lemon Llc
10.2020 - 04.2023
Lawn and Ornamental Specialist
Grass Monkey Pest Control
01.2018 - 10.2021
- Best management Practice certified
- lawn and ornimental Certified
High School Diploma -
Nature Coast Technical High School
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