Donald A. Pedro
Winter Park,Florida
Summary
Result driven, hard worker with a completed Firefighter Minimum Standards certification and an EMT certification. Prepared to respond effectively in emergency and non-emergency situations with strong skills in patient care, teamwork, crisis response, and public service. Brings discipline, professionalism, and a commitment to protecting lives, property, and the community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Coordinator and Vet Assisstent
Banfield Animal Hospital
Orlando, Florida
04.2022 - Current
- Delivered exceptional customer service and support, ensuring each animal received high-quality care and attention.
- Responded to client inquiries, delivering accurate information about pet care services to enhance client satisfaction.
- Supported veterinary staff by preparing examination rooms and ensuring supplies availability.
- Aided veterinarians with patient evaluations in clinical settings.
- Assisted veterinarians during examinations and procedures.
- Administered medications and vaccinations according to veterinary staff instructions.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
Cashier and Stocker
World Market
Charleston, South Carolina
09.2019 - 07.2021
- Trained new cashiers on procedures and effective customer service techniques, ensuring consistent service quality.
- Organized cash register area to streamline workflow and improve customer service.
- Guided customers in locating products, contributing to a positive shopping experience.
Education
Firefighter I & II - Seminole State Fire Academy
Seminole State College of Florida
Sanford, FL04-2026
Emergency Medical Technician -
Valencia College
Orlando, FL05-2023
Associate of Science - Fire Science
Valencia College
Orlando, FL05-2023
Skills
- Emergency response
- First aid certification
- Equipment maintenance
- Client management
- Veterinary support
- Team collaboration
- Critical thinking
- Communication skills
Education and Training
other,other
Certification
- Firefighter 1 and 2 Certification
- EMT Certification
- CPR Certification
- EVOC
- IS-800.d: National response Framework, an Introduction
- IS-200.c: Basic Incident Command Systems for Response, ICS-200
- IS-700.b:An Introduction to the National Incident Management System
- NHI Course 133126A National Traffic Incident Management Responder Training
Timeline
Client Service Coordinator and Vet Assisstent
Banfield Animal Hospital
04.2022 - Current
Cashier and Stocker
World Market
09.2019 - 07.2021
Firefighter I & II - Seminole State Fire Academy
Seminole State College of Florida
Emergency Medical Technician -
Valencia College
Associate of Science - Fire Science
Valencia College