Donald "Brian" Shotts

• Built strong customer relationships by following up on quotes, orders, and delivery questions promptly.
• Qualified incoming leads and matched customers with appropriate products for project and replacement needs.
• Supported regional sales efforts by identifying opportunities across assigned customer accounts.
• Prepared accurate quotes and updated customers on pricing, availability, and order status throughout the sales cycle.

• Ranked #2 KPI performance in the Midwest for 2024.
• Managed [number] weekly lead handoffs to schedule appointments for Outside Sales Representatives.
• Handled customer questions on rental equipment, pricing, and availability with clear, professional follow-up.
• Prepared quotes and processed orders in SAP and Zoho to keep requests moving accurately.
• Coordinated scheduled deliveries with internal teams and customers to support timely equipment arrivals.

• Processed approximately 2,400 items per shift by pulling inventory, scanning stock, and preparing orders for packing.
• Pulled stock accurately to support timely order flow and reduce handling errors.
• Scanned inventory to keep item records current and maintain traceability.
• Improved safety procedures to support a safer work environment for coworkers.

• Ranked among the Top 10 performers at HD Supply during tenure as a Customer Care Specialist.
• Managed a team of 4-8 Specialists, monitoring performance and reinforcing effective sales behaviors.
• Worked in a call center environment handling customer care needs with a clear, articulate phone manner.
• Built strong customer relationships to support retention and consistent service delivery.

2 years studies