DONALD J. MICHAEL
Roseville,MI
Summary
A position as Senior Information Systems Engineer, Project Leader, or Project Manager in Information Technology. Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in VDI, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Sr. IT Consultant – Virtualization Team
THE AUTO CLUB GROUP
Dearborn, MI
09.2017 - Current
- Acting Operations Manager for Virtualization Team
- Design and Implement Citrix solutions and provide 3rd Level escalation for Citrix Team
- Provide guidance to Capgemini offshore and remote members to ensure SLAs are met for both uptime and VDI delivery
- Provide Project Management leadership to other business units to integrate a virtual solution into their process
- Develop, approve and oversee process of delivering Citrix Virtual Desktops and Published Applications to developers, contractors, and internal ACG employees which require the benefits of Virtualization
- Validate and approve all VDI requests and all Published Application requests for new apps along with validation/approval for access to existing apps
- Work with team to ensure all updates and patches are applied on a regular schedule as they are released along with validating team installs all Security Updates and 3rd Party patches to eliminate vulnerabilities
- Previously implemented Lakeside SysTrack for troubleshooting and LoginVSI for image update validation
- Worked as Project Manager on Citirx Xenapp 6.5 to LTSR upgrade, MCS to PVS migration for Published Apps, VMware to Hypervisor Migration, and in the future Hypervisor back to VMWare migration
- Developed process on how EA offices should use Citrix as they were migrated from obsolete network access equipment to Citrix Published Applications
- Oversee maintenance and delivery of VMware Virtual desktops on the ACICF domain until migration is complete.
Sr. IT Consultant – Server Engineering Team
THE AUTO CLUB GROUP
Dearborn, MI
02.2006 - 09.2017
- Member of team which has responsibility for server consolidations and virtualizations
- Developed and implemented the IBM ITLM/TAD4D Sub-Cap tracking process. Responsibilities included developing infrastructure components, deploying agent to entire Windows and Linux server environment across footprint, running monthly reports to validate we are within our license agreement, keep agents updated and provide expertise for business units when upgrading/adding resources to their infrastructure to ensure we remain compliant
- Architected process to automate Windows server patching utilizing WSUS integrated with AD and OU policies to determine when Pilot/QA servers vs Production server patching schedule
- Obtain/document server inventory for ACG Physical/Virtual Wintel/Lintel environments and also Disaster Recovery procedures for Wintel/Lintel servers
- Representative for the Server Engineering Group at the IRT review meeting
- Attend the Change Control review meetings and Preliminary Change Meeting for the Server/Desktop Engineering and Storage Management departments
- Work with application owners to obtain infrastructure components for project initiatives such as CM/PPS upgrade, SAP and ESB
- Schedule installations/upgrades on server equipment with Server Support Group
- Responsible for the Corporate FTP environment with respect to keeping application at current release levels and planning activities to integrate FTP with the future ESB product.
EAI Consultant
04.2005 - 02.2006
- Member of team responsible to investigate, select and propose a B2B system
- Implement IBM MQ Series solutions utilizing MQSeries, MQ Series Integrator and MQ Series Workflow
- Provide support and troubleshoot IBM MQ issues
- Responsible to support and troubleshoot FTP transmission issues with internal and external clients using Automate/ServU
- Implement an IBM Advantis replacement for file transfers with external customers.
Product Consultant
06.2001 - 04.2005
- Install, configure and maintain servers utilizing Windows Operating Systems in the Data Centers and Branches
- Led a massive cost cutting project to consolidate our multiple MSSQL database servers into one corporate Enterprise MSSQL server, realizing savings in licensing and hardware cost
- Monitor system availability using HP Openview Monitoring tools
- Create and maintain the standard server OS image
- Team Leader and member of the Disaster Recovery Procedure Team (DRP)
- Team Lead for the Sales and Service project server deployment, which also included developing procedures for NTP synchronization, anti-virus software updates, HP Openview deployment/monitoring and network based data back-ups
- Assisted in developing procedures and served as team member to upgrade NT 4 BDC's to Windows 2000 domain controllers
- Provided support for ExchangeWise Travel-X and Infocus ACD systems
- Team member for Peregrine product line implementation.
Senior Network Systems Engineer
Cyrcom Solutions Group
Clinton Twp, MI
07.1999 - 05.2001
- Responsible for developing, managing and maintaining LAN/WAN for a multi-site entity using Microsoft Windows NT Platform.
- Configured and installed CISCO routers to connect remote office.
- Performed GroupWise 4.1a administrative functions for entire Staffing Services organization.
- Served as a project manager in order to relocate a local office. Responsibilities include overseeing all voice and data communications.
- Proficient in Windows NT Terminal Server Edition and Citrix Metaframe. Serve as an IT Consultant providing solutions/support for the external customer base.
Micro Systems Analyst II
Mercy Health Services
Farmington Hills, MI
08.1994 - 07.1999
- Developed and maintained LAN for multi-site hospital using OS/2 Warp Server and Microsoft NT platforms.
- Administered GroupWise e-mail system.
- Served as a project leader to develop and implement a Metro-Net solution for Physician Clinics and Ambulatory Care Centers.
- Responsible for the upgrade of the internal network switch components.
Operations Analyst
Ameritech Cellular
Farmington Hills, MI
06.1992 - 07.1994
Field Service Representative
Comtel
Southfield, MI
05.1988 - 06.1992
Service Manager/Field Service Engineer
Inacompnet
Southfield, MI
11.1986 - 05.1988
Field Service Engineer
Data-Tel Services
Farmington Hills, MI
05.1986 - 10.1986
Field Service Engineer
Computer Alliance Corporation
Farmington Hills, MI
12.1983 - 04.1986
Education
Bachelor of Science - Computer Science
MARYGROVE COLLEGE
Detroit, MichiganSkills
- Project Management
- Citrix Virtualization
- Windows Infrastructure
- Windows Server
- Vulnerability Resolution
- FTP B2B Transmissions
- Offshore Relations Management
- Evaluate Cost Saving Processes
Certification
- 2000, Microsoft Certified Systems Engineer (MCSE) Certification
- 2008, ITIL V3 Foundations Certification
Training
- Multiple Windows Operating System Technical Training
- Framework for Project Management (Project Management Principles)
Timeline
Sr. IT Consultant – Virtualization Team
THE AUTO CLUB GROUP
09.2017 - Current
Sr. IT Consultant – Server Engineering Team
THE AUTO CLUB GROUP
02.2006 - 09.2017
EAI Consultant
04.2005 - 02.2006
Product Consultant
06.2001 - 04.2005
Senior Network Systems Engineer
Cyrcom Solutions Group
07.1999 - 05.2001
Micro Systems Analyst II
Mercy Health Services
08.1994 - 07.1999
Operations Analyst
Ameritech Cellular
06.1992 - 07.1994
Field Service Representative
Comtel
05.1988 - 06.1992
Service Manager/Field Service Engineer
Inacompnet
11.1986 - 05.1988
Field Service Engineer
Data-Tel Services
05.1986 - 10.1986
Field Service Engineer
Computer Alliance Corporation
12.1983 - 04.1986
Bachelor of Science - Computer Science
MARYGROVE COLLEGE
- 2000, Microsoft Certified Systems Engineer (MCSE) Certification
- 2008, ITIL V3 Foundations Certification
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