Donald Dougherty
Brooklyn,NY
Summary
Proven expertise in front desk operations and patient relations, honed across roles including Medical Receptionist at Park West Medical. Excelled in HIPAA compliance and medical records management, enhancing office efficiency and patient satisfaction. Demonstrates exceptional telephone etiquette and a commitment to maintaining confidentiality, contributing to a secure and professional healthcare environment. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 5+ years.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
Park West Medical
06.2019 - 04.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
Medical Receptionist
Dr. Peter Mollica
12.2018 - 05.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Union Carpenter
New York City District Council of Carpenters
07.2014 - 11.2018
- Maintained a clean worksite, promoting productivity and reducing potential hazards throughout the construction process.
- Assisted in training new apprentices, sharing knowledge of carpentry techniques and best practices within the union community.
- Collaborated with team members to complete projects on time and under budget, meeting client expectations.
- Increased project efficiency by implementing precise measurements and cutting techniques for materials.
Concrete Laborer
Private Practice
11.2013 - 12.2014
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
Apprentice Electrician
Private Practice
09.2011 - 09.2013
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Connected wires to circuit breakers, transformers and other components to create working electrical systems.
Deli Clerk
Union Market
09.2010 - 09.2011
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Butcher Shop Clerk
United Meat Market
09.2008 - 05.2010
- Increased sales through effective upselling of specialty meats and related products.
- Consistently met performance targets by effectively managing time-sensitive tasks.
- Ensured product quality by performing regular checks on expiration dates and rotating stock accordingly.
- Boosted efficiency levels through thorough cleaning practices at the end of each shift to ensure readiness for the next day''s operations.
Education
No Degree - Liberal Arts And Sciences
New York City College of Technology of The City University of New York
Brooklyn, NY06.2014
High School Diploma -
Bishop Ford CCHS
Brooklyn06.2011
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- Office Administration
- HIPAA Compliance
- Appointment Setting
- Appointment management
- Patient Relations
- Records Management
- Electronic Medical Records
- EMR / EHR
- Medical Records Management
- Hand tool operation
- Power tool proficiency
- Structural knowledge
- Drywall Installation
- Blueprint Interpretation
- Scaffolding Setup
- OSHA Certification
- Insulation Installation
- Hand and power tools
- General laborer
- EMT/PVC Conduit
- Conduit Bending
- Low-voltage Systems
- Safety awareness
- Safety Protocols
- Wiring Layouts
- Wiring techniques
- OSHA Guidelines
- OSHA Standards
- Electrical repair
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Food safety knowledge
- Safe Food Handling Practices
- Cleaning and sanitizing
- Food Preparation
- Meat slicing expertise
- Safe Food Handling
- Equipment safety
About Me:
Outdoorsman who enjoys live jazz and staying healthy. Running & Cycling are my go to hobbies but I also enjoy playing video games and producing analog & electronic music when I'm not outside. I'm a hard worker who strives to be a valuable asset whenever I can be. I value honesty & integrity and look forward to exemplifying my values in any position I'm given. Thanks for your time & consideration. Have a wonderful day.
Timeline
Medical Receptionist
Park West Medical
06.2019 - 04.2024
Medical Receptionist
Dr. Peter Mollica
12.2018 - 05.2019
Union Carpenter
New York City District Council of Carpenters
07.2014 - 11.2018
Concrete Laborer
Private Practice
11.2013 - 12.2014
Apprentice Electrician
Private Practice
09.2011 - 09.2013
Deli Clerk
Union Market
09.2010 - 09.2011
Butcher Shop Clerk
United Meat Market
09.2008 - 05.2010
No Degree - Liberal Arts And Sciences
New York City College of Technology of The City University of New York
High School Diploma -
Bishop Ford CCHS