Donaldray Guin
Brooklyn,NY
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Rasing Canes
08.2024 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Counted money in drawers at beginning and end of each shift.
Customer Service Representative
CVS Pharmacy
09.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Housing Works
Custumer Service
06.2022 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Host
IHOP
05.2019 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
High School Diploma -
Cobble Hill: School of American Studies
Brooklyn, NY06-2002
Associate of Science - Medical Assitants
ASA College
Brooklyn, NY04-2010
Skills
- Customer service
- Exceptional customer service
- Reliability and punctuality
- Patience and composure
- POS Software
- Telephone Reception
- Medical background
- First Aid Training
- Phlebotomy License
Timeline
Customer Service Cashier
Rasing Canes
08.2024 - 02.2025
Customer Service Representative
CVS Pharmacy
09.2022 - 01.2024
Housing Works
Custumer Service
06.2022 - 08.2022
Host
IHOP
05.2019 - 08.2021
High School Diploma -
Cobble Hill: School of American Studies
Associate of Science - Medical Assitants
ASA College
Similar Profiles
Landan SemradLandan Semrad
Crewmember – Bird Specialist & Service Specialist at Rasing CanesCrewmember – Bird Specialist & Service Specialist at Rasing Canes
Kaylee SvitakKaylee Svitak
Crew Member at Rasing CanesCrew Member at Rasing Canes
Erika Jean HernandezErika Jean Hernandez
Crew Member at Rasing CanesCrew Member at Rasing Canes
Roberto J. De LunaRoberto J. De Luna
Creative Director at Noah Fecks StudioCreative Director at Noah Fecks Studio
Stella SociaStella Socia
Dog Sitter at Rover.comDog Sitter at Rover.com