Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Donatello Marcus Kennedy

Omaha,Nebraska

Summary

I am a very strong minded articulate, and resourceful. I have a strong knowledge of principles and processes for providing customer and personal services including quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques. I am seeking a position to provide the highest satisfaction of customer service and utilize my skills to boost a company’s overall ability to perform. Seasoned Specialist offering 7 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Medical Solution Center
Omaha, NE
03.2022 - Current
  • Answered customer inquiries regarding billings, payments, account status.
  • Gathered information to produce accounts payable reports for review.
  • Prepared and posted weekly payments to vendors and suppliers.
  • Answered customer questions to maintain high satisfaction levels.
  • Reviewed vendor documentation to comply with payment guidelines.
  • Was biller for multiple accounts with over a 200 traveler count

Issue Specialist II

WoodmenLife
Omaha, NE
01.2015 - 01.2022
  • Duties include reviewing life insurance policies for errors, issuing out polices once underwriting has reviewed, exchanging lapsed or paid up polices, relocating of funds to new polices, misc accounting duties
  • Taking of calls servicing policies for existing customer as well as calls from sales representatives to assist them in servicing existing and incoming policies.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Completed ongoing quality checks on Life products, closely following strict quality assurance guidelines.
  • Enhanced client satisfaction ratings by resolving difficult customer issues through completion.

Education

Harry A. Burke High School
01.2009

Business Management

University of Nebraska

General Studies

Metro Community College

Skills

  • Proficient in Microsoft Office, Excel, and Powerpoint
  • Experience in leadership
  • Basic math
  • Customer service
  • People skills
  • Data Management
  • Word Processing
  • Payment Processing
  • Administrative Support
  • Invoice Generation
  • Payment Transactions
  • 10-Key Data Entry
  • Microsoft Office
  • Billing and Invoicing
  • Team Collaboration

Additional Information

  • VOLUNTEER ACTIVITIES, AWARDS AND ACHIEVEMENTS , Tendered community service activities for seniors involving lawn care, house painting, gardening, grocery shopping and other miscellaneous errands; African American scholar award for maintaining a 3.0 or higher GPA I am very interested in the mission of Susan G. Komen for the Cure Foundation and have taken part in every walk starting from 2010. Participated in several specialized programs for emerging leaders and entrepreneurs searching for careers in business (focus mainly on entrepreneurship)

Timeline

Billing Specialist

Medical Solution Center
03.2022 - Current

Issue Specialist II

WoodmenLife
01.2015 - 01.2022

Harry A. Burke High School

Business Management

University of Nebraska

General Studies

Metro Community College

Similar Profiles

CREATE PROFILE
Donatello Marcus Kennedy