Donavon Cowdell
Clearfield,UT
Summary
Dynamic Supervisor with a proven track record at National Product Sales, excelling in training and mentoring teams to enhance customer service and operational efficiency. Leveraged strategic planning and complex problem-solving skills to implement process improvements, resulting in increased productivity and heightened customer satisfaction. Certified in various equipment operations, ensuring safety and compliance.
Overview
17
17
years of professional experience
Work History
Supervisor
National Product Sales
Salt Lake City, UT
08.2009 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members in product knowledge and customer service techniques.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Conducted regular performance evaluations, providing constructive feedback to enhance staff development.
- Collaborated with cross-functional teams to streamline communication and operational processes.
- Developed training materials to support onboarding of new employees effectively.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Education
High School Diploma -
East High School
840s 1300e Slc UT05-2004
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Decision-making
Complex Problem-solving
Strategic planning
Inventory control
Analytical thinking
Team building
Operations management
Process improvement
Process monitoring and improvement
Project management
Fork lift-stand-up/sit down/reach certified
Double jack,single jack certified
Picker lift certified
Sissor lift certified
Timeline
Supervisor
National Product Sales
08.2009 - Current
High School Diploma -
East High School