Donavon Waskom
Cumming,GA
Summary
Accomplished Operations Manager with a proven track record at Orr Custom Cabinets, enhancing revenue through strategic business development and customer service excellence. Skilled in logistics management and problem-solving, adept at fostering vendor relationships and driving operational improvements. Achieved significant market expansion and safety enhancements, demonstrating a results-driven approach with a blend of hard and soft skills.
Overview
8
8
years of professional experience
Work History
Operations Manager
Orr Custom Cabinets
03.2024 - Current
- Interacted with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed and maintained relationships with external vendors and suppliers.
- Met project deadlines without sacrificing build quality or workplace safety.
Operations Coordinator /Delivery Manager
Keystone Millworks
10.2019 - 03.2024
- Oversaw day-to-day operations of large teams across two millwork locations.
- Worked with vendors to make purchases and reconcile invoices.
- Trained and guided team members to maintain high productivity and safety metrics.
- Integrated new technologies and best practices to improve cabinet delivery to customers.
- Fielded customer questions and complaints and rectified issues.
- Supervised delivery staff and general productivity.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Owner
Renovation Haulers LLC
01.2017 - 04.2019
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Operated a hardscape install business in the Atlanta area
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associates of Commercial Construction Management - Construction Management
Gwinnett Technical College
Lawrenceville, GA09.2023
High School Diploma -
South Forsyth High School
Cumming, GA05.2008
Skills
- Business Development
- Customer Service
- Warehouse Operations
- Problem-Solving
- Logistics Management
Timeline
Operations Manager
Orr Custom Cabinets
03.2024 - Current
Operations Coordinator /Delivery Manager
Keystone Millworks
10.2019 - 03.2024
Owner
Renovation Haulers LLC
01.2017 - 04.2019
Associates of Commercial Construction Management - Construction Management
Gwinnett Technical College
High School Diploma -
South Forsyth High School
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