A highly motivated individual with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly reliable and responsible pertaining to matters of work. Resourceful and believes in continuous learning and improvements.
Overview
12
12
years of professional experience
Work History
Ramp Upgrade Lead
Swissport USA
Dulles International Airport (IAD), Dulles, VA
04.2025 - Current
Leadership & Coordination: Direct daily activities of the ramp team, assign tasks, and ensure compliance with safety and operational procedures.
Marshall aircraft during arrival and departure.
Flight Turnaround: Monitor and support the loading/unloading of cargo and luggage, ensuring on-time performance.
Safety & Compliance: Enforce all company and FAA safety policies, including proper use of personal protective equipment (PPE).
Communication: Coordinate with flight crews, gate agents, and baggage handlers to manage, guide, and safely move aircraft.
Equipment Operation: Safely operate baggage tugs, belt loaders, and other ground support equipment (GSE).
Training: Mentor and train new or less experienced ramp agents.
Cashier
The Shell
Sterling, VA
11.2022 - Current
Working as a cashier and operating the store.
Working with the management on selling and purchasing.
Customer services and customer handling.
Computer/Laptop Technician
CellTech Inc USA
07.2024 - 12.2024
Responsible for ensuring client’s devices are diagnosed, processed under warranty and non-warranty guidelines, repaired and tested.
Access Control Screening Officer
Securitas USA
12.2023 - 03.2024
Worked as a part time screening officer.
Customer Service Executive
Hongkong & Shanghai Banking Co-operations Global Service Center
Colombo, Sri Lanka
03.2017 - 10.2022
Maintained and updated customer financial information and online accounts.
Provided Customer Due Diligence (CDD) & KYC services.
Planned and completed group projects, working smoothly with others.
Prioritized and organized tasks to efficiently accomplish service goals.
Monitored data inputs to manage and maintain accuracy.
Updated and managed customer online accounts and processed the FATCA
Online & Social Media Advertiser
Link-SYS.US
09.2013 - 12.2016
Advertise on social media and maintained social media pages.
Created advertisement posts and designed them using MS Office tools and Adobe software.
Handled accounts of Craigslist, Google +, Facebook, Instagram.
Remote/Working from home
Education
Web And Application Development and Design
Academic of Multimedia Design and Technology
Colombo, Sri Lanka
Chartered institute of Management Accountants (CIMA) - First Level
Achievers Lanka Business School
Colombo, Sri Lanka
College - GCE Advanced Level
St. Peter’s College
Colombo, Sri Lanka
09.2013
High School - GCE Ordinary Level
St. Sebastian’s College
Moratuwa, Sri Lanka
12.2010
Skills
Multitasking and Organization
Computer Operating
Computer Hardware & Software knowledge
Microsoft Office Suite
Account Management
CDD & KYC Analysis
Analytical Skills
Research and Development
Math & Calculations
Data Research, Process, and Validation
Adobe Software
Adoptable, Capable & Versatile
Creative and Artistic
Timeline
Ramp Upgrade Lead
Swissport USA
04.2025 - Current
Computer/Laptop Technician
CellTech Inc USA
07.2024 - 12.2024
Access Control Screening Officer
Securitas USA
12.2023 - 03.2024
Cashier
The Shell
11.2022 - Current
Customer Service Executive
Hongkong & Shanghai Banking Co-operations Global Service Center
03.2017 - 10.2022
Online & Social Media Advertiser
Link-SYS.US
09.2013 - 12.2016
Web And Application Development and Design
Academic of Multimedia Design and Technology
Chartered institute of Management Accountants (CIMA) - First Level