DONDRECIA KNIGHT
Indianola,MS
Summary
Oversaw healthcare support functions to enhance patient experience and operational efficiency.,Directed loan processing and tax filing operations ensuring compliance and accuracy.,Managed administrative operations in fast-paced settings to optimize service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Loan Processor
Community Choice Financial
11.2025 - Current
- Assisted customers in completing personal loan applications, approvals, and payment processes.
- Prepared and submitted basic tax returns following company and IRS regulations.
- Verified necessary documentation for processing loans and taxes.
- Clarified loan terms, repayment plans, and tax-related information for customers.
- Maintained precise financial records while ensuring confidentiality.
- Handled cash transactions and addressed customer inquiries effectively.
- Managed title loans, installment loans, payday loans, check cashing, and money order services.
Healthcare Customer Care Coordinator
Continuum
Remote
09.2024 - Current
- Handled high-volume healthcare calls with professionalism
- Resolved patient inquiries and ensured HIPAA compliance
- Improved customer satisfaction through accurate documentation
Data Clerk
Viking Range
Greenwood, MS
01.2025 - 11.2025
- Entered and maintained large volumes of data accurately
- Conducted audits and supported reporting operations
Customer Service Agent
BrightWheel
Remote
10.2023 - 07.2024
- Provided phone, chat, and email support using CRM tools
- Met productivity and quality assurance metrics
Apple Technical Support Representative
Concentrix
08.2020 - 04.2021
- Assisted customers with device troubleshooting and system issues
- Provided step-by-step technical support
Healthcare Customer Service Representative
Connexion Point
06.2018 - 05.2020
- Supported Medicare members and healthcare inquiries
- Maintained HIPAA compliance and accurate documentation
Education
Associate of Arts - undefined
Coahoma Community College
High School Diploma - undefined
Gentry High School
Clinical Medical Assistant Program - undefined
MK Hutchins Academy of Healthcare
12.2025
Skills
- Patient Intake
- CPR & AED Certified
- HIPAA Compliance
- Loan Processing
- Tax Filing
- Data Entry
- EMR / CRM Systems
- Customer Service
- Documentation Accuracy
- Microsoft Office
- Multitasking
- Confidential Record Handling
- Communication
- Problem-solving
- Time management
- Teamwork
- Leadership
- Organization
- Attention to detail
- Scheduling
- Phone etiquette
- Upselling
- Cash handling
- POS System
- Risk Assessment
- Credit Analysis
- Loan processing
- Financial documentation review
- Compliance verification
- Customer account management
- Fast learner
- Active Listener
Certification
- CPR & AED Certified
- Certified Phlebotomy Technician
- Certified Pharmacy Technician
Timeline
Customer Service Representative / Loan Processor
Community Choice Financial
11.2025 - Current
Data Clerk
Viking Range
01.2025 - 11.2025
Healthcare Customer Care Coordinator
Continuum
09.2024 - Current
Customer Service Agent
BrightWheel
10.2023 - 07.2024
Apple Technical Support Representative
Concentrix
08.2020 - 04.2021
Healthcare Customer Service Representative
Connexion Point
06.2018 - 05.2020
Associate of Arts - undefined
Coahoma Community College
High School Diploma - undefined
Gentry High School
Clinical Medical Assistant Program - undefined
MK Hutchins Academy of Healthcare