Dondta Davis
Gary,IN
Summary
Dynamic Quality Control Lead at RJW Transport with a proven track record in reducing rejection rates and enhancing testing procedures. Skilled in quality management systems and team leadership, I foster collaboration and continuous improvement, driving efficiency and product reliability while mentoring team members to achieve excellence in quality assurance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Knowledge Service
Chicago, IL, INDIANA
2025.04 - 2025.07
- Evaluated client eligibility for various assistance programs.
- Reviewed applications to ensure compliance with state regulations.
- Coordinated with internal teams to streamline the eligibility process.
- Communicated program details and requirements to applicants and stakeholders.
- Maintained accurate records of client interactions and documentation.
- Assisted clients in understanding their rights and available services.
- Supported staff training on eligibility assessment procedures and tools.
- Resolved client inquiries regarding program eligibility and application status.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications to verify client information and resolve discrepancies.
- Processed client applications in accordance with established guidelines.
- Analyzed financial information provided by applicants to verify income levels.
Quality Control Lead
RJW Transport
2022.04 - 2023.07
- Collaborated with production teams to address and resolve identified issues, reducing overall rejection rates.
- Championed continuous improvement initiatives aimed at optimizing efficiency within the quality control department.
- Enhanced testing procedures for more accurate results, leading to fewer defects in final products.
- Developed and executed training programs for new team members, ensuring consistent quality control practices across the department.
- Established clear communication channels between departments to facilitate timely resolution of quality concerns.
- Led cross-functional teams in evaluating supplier performance and implementing corrective measures when needed, resulting in improved supply chain reliability.
- Streamlined workflow by identifying inefficiencies within the quality control process, resulting in faster product release times.
- Mentored junior team members on quality control techniques and methodologies, fostering a culture of continuous learning and growth within the department.
- Participated in industry conferences and networking events to deepen knowledge of emerging trends, technologies, and best practices in quality control operations, bringing valuable insights back to the team for ongoing improvements.
- Provided technical support to other departments regarding product specifications and customer requirements, fostering a collaborative work environment.
- Maintained thorough documentation of all inspection findings, providing valuable data for ongoing process improvements.
- Implemented robust traceability systems for raw materials used throughout the manufacturing process, enhancing overall transparency around product origins and contributing to improved quality assurance measures.
Shift Manager
Taco Bell
2021.03 - 2021.10
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Managed staff hiring, training and supervision.
- Supervised ongoing daily production phases.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Collaborated with other leaders and executives to direct workflow and support operations.
Shift Manager
McDonald's
2019.10 - 2020.01
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
Shift Manager
McDonald's
2017.02 - 2018.09
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Fenger High School
Chicago, ILSkills
- Quality control tools
- Customer focus
- Documentation review
- Quality management systems
- Product inspection
- Corrective action planning
- Teamwork
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
Certification
Serve safe certified
Timeline
Eligibility Specialist
Knowledge Service
2025.04 - 2025.07
Quality Control Lead
RJW Transport
2022.04 - 2023.07
Shift Manager
Taco Bell
2021.03 - 2021.10
Shift Manager
McDonald's
2019.10 - 2020.01
Shift Manager
McDonald's
2017.02 - 2018.09
High School Diploma -
Fenger High School