Summary
Overview
Work History
Education
Skills
Timeline
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Donecia Freeman

TYLER,TX

Summary

Dynamic delivery professional with extensive experience at Amazon, excelling in route planning and customer service. Recognized for enhancing customer satisfaction through timely deliveries and effective communication. Proven ability to manage time efficiently while maintaining a clean driving record, ensuring safety and reliability in all operations.

Overview

11
11
years of professional experience

Work History

Package Delivery Driver

Amazon
01.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.

Delivery Driver

DDIworks
08.2020 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Customer Service Representative

Carter's Bloodcare
08.2020 - 02.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Assembly Line Worker

Trane Technologies
04.2019 - 07.2020
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Cashier

Walmart
05.2014 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Whitehouse High School
Whitehouse, TX
05-2010

Skills

  • Route planning
  • Package tracking
  • Vehicle maintenance
  • Traffic management
  • Cash register operation
  • Customer service
  • Machine operation
  • Quality control
  • Assembly processes
  • Time management

Timeline

Package Delivery Driver

Amazon
01.2021 - Current

Delivery Driver

DDIworks
08.2020 - 09.2023

Customer Service Representative

Carter's Bloodcare
08.2020 - 02.2021

Assembly Line Worker

Trane Technologies
04.2019 - 07.2020

Cashier

Walmart
05.2014 - 03.2017

High School Diploma -

Whitehouse High School

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Donecia Freeman