Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Doneesha Graham

Plano,TX

Summary

Reliable Claims Service Assistant with experience in efficiently processing insurance claims and providing customer service. Strengths include problem-solving, communication skills, and thorough understanding of insurance policies. Previous roles involved significantly improving claim resolution times and ensuring high levels of client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Grown Brilliance
Frisco, TX
04.2023 - Current
  • Upsold additional services or products to increase revenue opportunities.
  • Prepared daily sales reports for management review.
  • Demonstrated product knowledge to answer customer questions and inquiries.
  • Attended regular staff meetings to share ideas for improving store operations.
  • Greeted customers and provided excellent customer service.
  • Engaged in suggestive selling techniques to increase sales volume.

Salvage Specialist

Kemper Insurance
Dallas, TX
02.2022 - 04.2023
  • Developed effective relationships with customers through communication via phone or email.
  • Responded to inquiries from claimants, attorneys, medical providers. regarding the status of their claim.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Conducted periodic reviews of closed files to ensure compliance with state regulations and company guidelines.
  • Maintained timely and accurate records of all claim activity.
  • Provided excellent customer service throughout the entire claims process.

Administrative Assistant

Brinks Incorpated
Irving, TX
08.2019 - 02.2022
  • Compiled data from various sources into organized reports for review by management team.
  • Answered questions from customers regarding products and services offered by the company.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Education

Associate of Science - Kinesiology

Tarrant County College
Fort Worth, TX
06-2017

High School Diploma -

Plano East Senior High School
Plano, TX
04-2015

Skills

  • Prioritization
  • Call management
  • Calendaring
  • Multi-task management
  • Critical thinking
  • Customer relations

Certification

  • Adjuster license- All lines, effective 02/11/2025, NPN: 20226198

Timeline

Sales Associate

Grown Brilliance
04.2023 - Current

Salvage Specialist

Kemper Insurance
02.2022 - 04.2023

Administrative Assistant

Brinks Incorpated
08.2019 - 02.2022
  • Adjuster license- All lines, effective 02/11/2025, NPN: 20226198

Associate of Science - Kinesiology

Tarrant County College

High School Diploma -

Plano East Senior High School
Doneesha Graham