Doneesha Graham
Plano,TX
Summary
Reliable Claims Service Assistant with experience in efficiently processing insurance claims and providing customer service. Strengths include problem-solving, communication skills, and thorough understanding of insurance policies. Previous roles involved significantly improving claim resolution times and ensuring high levels of client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Grown Brilliance
Frisco, TX
04.2023 - Current
- Upsold additional services or products to increase revenue opportunities.
- Prepared daily sales reports for management review.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Attended regular staff meetings to share ideas for improving store operations.
- Greeted customers and provided excellent customer service.
- Engaged in suggestive selling techniques to increase sales volume.
Salvage Specialist
Kemper Insurance
Dallas, TX
02.2022 - 04.2023
- Developed effective relationships with customers through communication via phone or email.
- Responded to inquiries from claimants, attorneys, medical providers. regarding the status of their claim.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Conducted periodic reviews of closed files to ensure compliance with state regulations and company guidelines.
- Maintained timely and accurate records of all claim activity.
- Provided excellent customer service throughout the entire claims process.
Administrative Assistant
Brinks Incorpated
Irving, TX
08.2019 - 02.2022
- Compiled data from various sources into organized reports for review by management team.
- Answered questions from customers regarding products and services offered by the company.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Associate of Science - Kinesiology
Tarrant County College
Fort Worth, TX06-2017
High School Diploma -
Plano East Senior High School
Plano, TX04-2015
Skills
- Prioritization
- Call management
- Calendaring
- Multi-task management
- Critical thinking
- Customer relations
Certification
- Adjuster license- All lines, effective 02/11/2025, NPN: 20226198
Timeline
Sales Associate
Grown Brilliance
04.2023 - Current
Salvage Specialist
Kemper Insurance
02.2022 - 04.2023
Administrative Assistant
Brinks Incorpated
08.2019 - 02.2022
- Adjuster license- All lines, effective 02/11/2025, NPN: 20226198
Associate of Science - Kinesiology
Tarrant County College
High School Diploma -
Plano East Senior High School
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