Donell Jackson
Alexandria,VA
Summary
Proven achiever with a solid background in customer service and technology, as demonstrated at PF Changs Restaurant and Year Up. Excelled in cash handling and user support, enhancing customer satisfaction and resolving complex issues efficiently. Skilled in merchandise restocking and issue troubleshooting, consistently delivering beyond expectations.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
PF Changs Restaurant
10.2022 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
Information Technology Intern
Year Up
04.2022 - 10.2022
- Installed and configured software and hardware.
- Provided basic end-user troubleshooting and desktop support.
- Developed and tested software solutions to meet customer needs.
- Collaborated with other departments to identify and solve software issues.
Cashier
Chic-Fil-A
06.2021 - 04.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Friendly High School
Fort Washington, MD05.2023
Skills
- Product Merchandising
- Cash Handling
- Merchandise Restocking
- Guest Services
- Customer Complaint Resolution
- User Support
Timeline
Customer Service Cashier
PF Changs Restaurant
10.2022 - Current
Information Technology Intern
Year Up
04.2022 - 10.2022
Cashier
Chic-Fil-A
06.2021 - 04.2022
High School Diploma -
Friendly High School