DONELL TOLBERT
Evanston,IL
Summary
Results-driven Chief Operating Officer drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Chief Operating Officer/Director of Operations
Webster Dental Care
08.2023 - Current
- Played a critical role in mergers and acquisitions activities; including due diligence processes, negotiations, integration planning, and execution efforts to ensure seamless transitions.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Established key performance indicators for each department to track progress towards organizational goals effectively.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Negotiated favorable vendor contracts for cost-effective procurement solutions that supported business growth objectives.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
Regional Manager
Smile Partners Usa
08.2022 - 06.2023
- Supervised and led team of dental hygienists and support staff of 65 and 5 offices within region.
- Transformed underperforming offices into productive, profitable teams.
- Conducted training sessions to educate offices on best practices and procedures to increase revenue, treatment acceptance, and patient retention.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Wrote production reports to help senior leadership make accurate operational plans and decisions.
- Recruited, onboarded candidates to boost team productivity and operational efficiency.
- Reduced turnover 30% by enhancing training, motivation and engagement strategies with all employees.
Regional Dental Manager
Dental365/Premiere Dental Management
01.2022 - 08.2022
- Supervised and led team of dental hygienists and support staff of 160 and eleven offices within region.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Dental Area Manager
Riccobene Associates Family Dentistry
11.2020 - 12.2021
- Multi-site Management, Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs
- Increased revenue goals by 40% with successful management of patient scheduling, receivables and miscellaneous operations expenses
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Mentored office employees on proper administrative procedures and how to use programs such as Denticon and Softdent, keeping operations consistent and efficient for maximum performance
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Dental Marketing Manager/Dental Assistant
Axial Dental
06.2020 - 11.2020
- Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments for start-up practice
- Assessed marketing copy, art comps and final designs and compared with established specifications
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Reviewed treatment plans with patients and answered concerns
- Answered all incoming calls promptly and professionally
- Provided accurate information in accordance with policy documents and company procedures
- Deescalated problems, service errors with prompt resolution
- Assisted doctor chairside.
Dental Office Manager
Docs Dental
09.2019 - 03.2020
- Trained office staff
- Processed payments, reconciled accounts receivable and payable
- Maintained office budget, general ledger
- Maintained payroll and employee benefits
- Coached team members on building and maintaining customer rapport
- Organized monthly staff meetings
- Ensured OSHA and HIPPA compliance
- Created marketing plan and strategies
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs
- Supervised and led team of dental hygienists and support staff of 20.
Account Executive
Eassist Dental Billing
11.2016 - 12.2019
- Collected insurance payments
- Submitted clean claims within 24 hours of being batched
- Posted payments accurately within 24 hours along with proper adjustments
- Followed up on claims aged over 30 days every 14 days
- Decreased over 90 insurance aging to zero and maintained
- Managed other team members on office accounts
- Communicated with office and suggested better insurances practices
- Built and strengthened relationships with new and existing accounts to drive revenue growth
Dental Area Manager
Parkway Family Dentistry
02.2018 - 09.2019
- Supervised and led team of dental hygienists and support staff of 15
- Recruited, hired and developed office teams to offer best-in-class patient care
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Increased and stimulated new patient growth 65% by supporting sales, marketing and promotional programs
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
- Increased monthly office production 95% within five months by
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
- Completed bi-weekly payroll and benefits for 15 employees
- Created Standard of operations manual for staff to follow
- Maintained budget, general ledger, P&L and accounting systems
- Created new marketing strategies and promotions tripling new patient growth.
Office Manager
Axiom Dentistry formerly 32-Dental
01.2016 - 02.2018
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
- Supervised and led team of dental hygienists and support staff of 8
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs
II | Treatment Coordinator| Office manager
DA, 32 Dental
12.2013 - 01.2016
- Reviewed treatment plans with patients and answered concerns
- Provided accurate information in accordance with policy documents and company procedures
- Used Microsoft Word and other software tools to create documents and other communications
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Responded to customer concerns and questions on daily basis
Regional Acct Representative
Hu-Freidy Dental Mfg
01.2007 - 01.2008
Education
Bachelor of Applied Science - Business Management
Art Institute
Raleigh, NC12.2017
Dental Assisting Diploma -
Kaplan College
Milwaukee, Wisconsin2011
Associate of Arts - Business Management
Milwaukee Area Technical College
Milwaukee, WI06.2008
Skills
- Innovative
- Organizational Skills
- Oral And Written Communications
- Market Analysis
- Brand Development
- Process Improvements
- Cost analysis and savings
- Strategic planning and execution
- Operations Oversight
- Leadership training
- Budget Control
- Organizational Development
- Strategy Development
- Business Development
- Safety Management
- Performance Analysis
- KPI Tracking
- Financial Oversight
- Public Speaking
- Friendly, Positive Attitude
Certification
Intraoral Radiograph WAHEC-Raleigh, NC 2012
First Aid & CPR, recertification JUNE-2021 AED 2021
Osha/Hipaa 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Chief Operating Officer/Director of Operations
Webster Dental Care
08.2023 - Current
Regional Manager
Smile Partners Usa
08.2022 - 06.2023
Regional Dental Manager
Dental365/Premiere Dental Management
01.2022 - 08.2022
Dental Area Manager
Riccobene Associates Family Dentistry
11.2020 - 12.2021
Dental Marketing Manager/Dental Assistant
Axial Dental
06.2020 - 11.2020
Dental Office Manager
Docs Dental
09.2019 - 03.2020
Dental Area Manager
Parkway Family Dentistry
02.2018 - 09.2019
Account Executive
Eassist Dental Billing
11.2016 - 12.2019
Office Manager
Axiom Dentistry formerly 32-Dental
01.2016 - 02.2018
II | Treatment Coordinator| Office manager
DA, 32 Dental
12.2013 - 01.2016
Regional Acct Representative
Hu-Freidy Dental Mfg
01.2007 - 01.2008
Bachelor of Applied Science - Business Management
Art Institute
Dental Assisting Diploma -
Kaplan College
Associate of Arts - Business Management
Milwaukee Area Technical College