Donella Satterlee
Newton
Summary
Driven professional with a strong work ethic and adaptability, adept at thriving in fast-paced environments. Known for exceptional interpersonal skills and a commitment to enhancing customer satisfaction through proactive service and effective communication. Proven track record of mastering new skills quickly and delivering high-quality results under pressure, contributing positively to organizational objectives. Eager to support dynamic teams by leveraging experience in managing challenges and driving positive outcomes.
Proficient and polite Patient Registrar dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping and insurance processing.
Overview
28
28
years of professional experience
Work History
Patient Registrar
Pella Regional Health Center
Pella
07.2025 - Current
- Verified patient information and insurance details for accurate registration.
- Scheduled appointments and coordinated patient flow efficiently.
- Managed electronic health records using specialized software systems.
- Assisted patients with forms and provided registration guidance.
- Handled sensitive patient information while maintaining confidentiality standards.
- Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
- Managed daily cash deposits for payments received from various sources such as insurance companies or individuals.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
Physician Secretary
UnityPoint Health - Des Moines
DesMoines
11.2018 - Current
- Attended continuing education courses to stay current on best practices in the field.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Kept patient information confidential and respected patients' rights to privacy according to HIPAA requirements.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Provided administrative support to the Office Manager and other staff members.
- Updated contact lists on a regular basis; created new contacts as needed.
Department Manager, Installed Sales
Lowes Home Improvment
West Des Moines
07.2014 - 11.2018
- Managed budgets effectively by making sure costs stayed within allocated limits.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored daily sales figures to track trends in customer buying behavior.
- Ensured compliance with company policies and relevant regulations.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Participated actively in strategic planning sessions with top executives from different divisions.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Resolved customer complaints and issues promptly and professionally.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Conducted regular performance reviews to monitor progress of individual employees.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Passenger Service Manager
American Airlines
Los Angeles
04.1997 - 09.2013
- Worked closely with maintenance personnel to resolve any technical issues related to aircrafts before departure time.
- Monitored employee performance to ensure adherence to company standards.
- Performed detailed inspections of aircraft prior to take off as per FAA guidelines.
- Conducted regular reviews of all flight operations activities at assigned airports.
- Ensured strict compliance with applicable federal regulations governing air transportation safety requirements.
- Coordinated with airport authorities regarding compliance with aviation regulations.
- Managed daily operations including ticket sales, baggage handling, ground transportation services.
- Provided support to passengers during check-in, boarding, disembarkation, and other related processes.
- Communicated effectively with customers regarding their inquiries or concerns.
- Assisted with the onboarding process of new staff members.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Collaborated with internal teams to provide exceptional customer service experience throughout the journey.
- Trained personnel on customer service skills, safety protocols, and airline regulations.
- Ensured that all documents for passenger travel were accurate and up-to-date.
- Collected baggage charges and accepted baggage for check-in.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
- Managed gate, ramp and cabin services for each flight.
- Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
- Utilized PA system to announce departures and changes to landings.
- Greeted passengers and provided boarding instructions.
- Upheld uniform and conduct guidelines to maintain professional appearance.
- Boarded passengers, closed aircraft doors and pulled jet bridge to prepare for departure.
- Carried and operated radio or pager to communicate with airport personnel.
- Liaised with ramp agents to load and unload wheelchairs, strollers and gate-checked bags.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
Education
Some College (No Degree) - Political Science
Cal State University Northridge
Northridge, CASkills
- Patient confidentiality
- HIPAA compliance
- Microsoft Office
- Team collaboration
- Customer service
- Effective communication
- Conflict resolution
- Data entry
- Administrative support
- Employee training
- Organizational skills
- Multitasking capacity
- Attention to detail
- Staff management
- Relationship building
- Documentation and reporting
- Professionalism
- Patient registration
- Insurance verification
Education and Training
other
References
References available upon request.
Timeline
Patient Registrar
Pella Regional Health Center
07.2025 - Current
Physician Secretary
UnityPoint Health - Des Moines
11.2018 - Current
Department Manager, Installed Sales
Lowes Home Improvment
07.2014 - 11.2018
Passenger Service Manager
American Airlines
04.1997 - 09.2013
Some College (No Degree) - Political Science
Cal State University Northridge