DONELLA CARTER
Summary
Motivated customer service specialist with over 32 years retail experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic Direct Care Provider with extensive background in conflict resolution and customer care. Desires a Behavior Specialist role. With expertise in delivering support services and resolving customer complaints. Trained in Microsoft 10, Excel, and power point .
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Care Provider
Stafford Goldsmith
04.2017 - 10.2024
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with self-administered medications.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Senior Stylist
JCPenney
02.2016 - 04.2017
- Cut, colored and styled clients' hair with precision and expertise
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products
- Cleaned, maintained and sterilized tools
- Completed safety training and certifications
- Advised customers on proper treatment of dry and damaged hair
- Assessed customer needs and gave advice about hair style and color options
- Sold and promoted hair care products and cosmetics
- Updated customer information records to track services provided
- Educated clients about products and self-maintenance for healthy hair
Hair Stylist/ Cosmetologist
Salon Envy & More
06.2014 - 02.2015
- Updated customer information records to track services provided
- Educated clients about products and self-maintenance for healthy hair
- Advised customers on proper treatment of dry and damaged hair
- Cleaned, maintained and sterilized tools
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products
Hair Stylist, Owner
Dee's Home Style Salon
12.2004 - 12.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientèle
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
Direct Care Provider
HRDI
06.2013 - 04.2014
- Maintained accurate records of patient care, condition, progress and concerns
- Monitored vital signs, such as blood pressure and pulse
- Responded appropriately to the physical, emotional and developmental needs of patients
- Changed sterile dressings
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
- Cooked appetizing and satisfying meals and snacks
- Maintained a clean, healthy and safe environment
- Obtained household supplies and ran daily errands
Behavior Specialist
Chrysalis A Home For Girls
07.2011 - 06.2013
- Implemented and taught a life skills program
- Designed and implemented a point system to encourage positive behavior
- Redirected students using Positive Behavior Support (PBS)
- Led activities that developed students' physical, emotional and social growth
- Physically and verbally interacted with students throughout the day
- Redirected poor behavior using the positive reinforcement method
- Gave one-on-one attention to students, while maintaining overall focus on the entire group
Education
Bachelor of Arts - Psychology
Argosy University
Phoenix, Az08-2018
Associate of Applied Science - Psychology
Argosy University
Phoenix, Az01.2016
Certification - Small Business Management
Penn Foster
Scranton, PA01.2007
High School Diploma -
Penn Foster
Scranton, PA01.2006
Cosmetology License -
Virginia Schools of Cosmetology
Woodbridge, Virginia01.1985
Skills
- Trusted key holder
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Multi-line phone talent
- Mediation capability
- Emotional support
- Dementia care
- Patient transportation
- Meal preparation
- Recording vital signs
- Care plan management
Certification
Adult and Pediatric First Aid/CPR/AED
Affiliations
- Argosy University Honor Roll, 2017
- National Society of Collegiate Scholars, 2015
Timeline
Home Care Provider
Stafford Goldsmith
04.2017 - 10.2024
Senior Stylist
JCPenney
02.2016 - 04.2017
Hair Stylist/ Cosmetologist
Salon Envy & More
06.2014 - 02.2015
Direct Care Provider
HRDI
06.2013 - 04.2014
Behavior Specialist
Chrysalis A Home For Girls
07.2011 - 06.2013
Hair Stylist, Owner
Dee's Home Style Salon
12.2004 - 12.2014
Associate of Applied Science - Psychology
Argosy University
Certification - Small Business Management
Penn Foster
High School Diploma -
Penn Foster
Cosmetology License -
Virginia Schools of Cosmetology
Adult and Pediatric First Aid/CPR/AED
Bachelor of Arts - Psychology
Argosy University
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