Donevia Smith
Largo
Overview
32
32
years of professional experience
Work History
Care Coordinator Team Lead
Access2Care
06.2021 - Current
- Fulfill Care Coordinator I and II roles and responsibilities as needed
- Monitor client communication and staff activity
- Interpret real time tools and reports for staff production
- Assist and implement staff development trainings
- Communicating between clients and management
- Assist and advise staff with client resolutions
Care Coordinator
Access2Care
03.2020 - 06.2021
- Maintaining patient confidentiality
- Research and provide resolutions for client concerns
- Respond to client emails and calls
- Enter data for medical transportation request
- Network with vendor and clients to co ordination transport
- Follow up with clients
- Complete daily assigned excel reports
- Negotiate financial cost with Vendors
- Care Coordinator Team member of Year 2021
Sam's Club Member Service Lead
Wal-Mart Associates, INC.
01.2012 - 10.2019
- Assisted management with supervision of associates
- Interviewed, processed and trained candidates
- Established and motivated associates to attain company sales goals
- Collected and finalized daily sales
- Prepared both electronic and cash Deposits
- Resolved and directed consumer and associates concerns
- Processed returns and recalled merchandise
- Conducted safety and shrink observations
Lead Teacher
Kids Kare Development Center
10.2006 - 05.2009
- Develop lesson plans and implement new learning strategies with students
- Redirect in appropriate behaviors
- Assist owners with staff management and parent communication
- Plan and prepare meals for children
- Maintain updated vital student information
- Survey premises for potential threats and hazards
- Communicated concerns and defective equipment
Paraprofessional
SAINT LOUIS PUBLIC SCHOOLS
02.1993 - 12.2005
- Assisted Administrators in developing state and federal reports
- Lead computer lab instruction and educational software development
- Administered school-wide reading assessment
- Prepared Individual Educational Programs
- Conducted parent/child advocate conferences
- Collaborated with staff and therapist to meet the educational needs of students
- Observed, documented and redirected student's behaviors when needed
Education
Psychology
Saint Louis Community College
St. Louis, MO05.1998
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Saint Louis University
St. Louis, MO08.1997
Skills
- Tableau
- Customer Service
- Team Lead
- Call Center
- Coaching
- Software Development
- Operation
- Customer Care
- Case Management
- Microsoft Excel
Timeline
Care Coordinator Team Lead
Access2Care
06.2021 - Current
Care Coordinator
Access2Care
03.2020 - 06.2021
Sam's Club Member Service Lead
Wal-Mart Associates, INC.
01.2012 - 10.2019
Lead Teacher
Kids Kare Development Center
10.2006 - 05.2009
Paraprofessional
SAINT LOUIS PUBLIC SCHOOLS
02.1993 - 12.2005
Psychology
Saint Louis Community College
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Saint Louis University