Dong Jin "Austin" Yoo
Harbor City,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and building relationships. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Sales Representative
POSCO INT'L AMERICA
07.2022 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new team members.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Engaged in friendly conversation with customer to better uncover individual needs.
Parts Management/Service Representative
Vatech America
11.2021 - 07.2022
- Oversaw all operations regarding Vatech America's Online Parts Store.
- Oversaw all operations regarding non-warranty orders.
- Oversaw inventory status in Warehouse.
- Invoicing/Billing using ERP system (SAP).
- Oversaw all operations regarding shipping process using FedEx ERP system (Labeling, Packaging, Tracking, and Receiving Confirmation using FedEx ERP system).
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Scheduled appointment to resolve more complex issues.
Cavalry Scout (19D)
US Army
03.2020 - 09.2021
- Operated wheeled and tracked vehicles and communications equipment.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
- Directed platoon tactical movements, platoon security operations and platoon route and zone reconnaissance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Arts - History
University of California - Santa Cruz
Santa Crus, CA03.2020
Skills
- Sales Development
- Rubber Chemicals/Synthetic Rubber Knowledge (Specialized in Tire Industry)
- Strategic Planning
- Market research
- Social media savvy
- Customer Relations
- Familiar with SAP(ERP System)
- Adaptable and Flexible
- Client Account Management
Languages
Korean
Professional Working
English
Native or Bilingual
Timeline
Sales Representative
POSCO INT'L AMERICA
07.2022 - Current
Parts Management/Service Representative
Vatech America
11.2021 - 07.2022
Cavalry Scout (19D)
US Army
03.2020 - 09.2021
Bachelor of Arts - History
University of California - Santa Cruz
Similar Profiles
Taehoon LeeTaehoon Lee
Assistant Manager at POSCOAssistant Manager at POSCO
Larry Ross Jr.Larry Ross Jr.
Machine Operator at United States Steel PoscoMachine Operator at United States Steel Posco
RIYAN HERIYANTORIYAN HERIYANTO
DCS & Utility Control System at PT Krakatau PoscoDCS & Utility Control System at PT Krakatau Posco