Dong Joo Kim
Syosset,NY
Summary
Diligent business owner with over 27 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Overview
25
25
years of professional experience
Work History
Franchise Owner
7-eleven Convenience Store
09.2005 - 07.2021
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Trained and motivated employees to perform daily business functions.
Retail Store Owner
I-20 Liquor
03.2018 - 12.2020
- Optimized profits by controlling inventory and labor costs daily.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Received payments by cash, credit, and personal check and remitted correct change.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Assessed operational performance to measure compliance with regulatory, industry and brand standards.
- Managed accounts payable, accounts receivable.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
Franchise Owner
7-11 Convenience Store
12.2010 - 12.2020
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Franchise Owner
7-11 Convenience Store
09.2001 - 01.2020
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
Franchise Owner
Baskin Robins
03.1996 - 06.2002
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Trained and motivated employees to perform daily business functions.
Skills
- Planning and execution
- Business development
- Financial Management
- Quality Assurance
- Customer Service
- Strategic Planning
- Employee Training
- Work Planning and Prioritization
Timeline
Retail Store Owner
I-20 Liquor
03.2018 - 12.2020
Franchise Owner
7-11 Convenience Store
12.2010 - 12.2020
Franchise Owner
7-eleven Convenience Store
09.2005 - 07.2021
Franchise Owner
7-11 Convenience Store
09.2001 - 01.2020
Franchise Owner
Baskin Robins
03.1996 - 06.2002
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