Donald Helm
Chula Vista,CA
Summary
Talented Retail and Food Service Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
30
30
years of professional experience
1
1
Certification
Work History
General Manager
Manna Development Group
El Cajon, CA
09.2021 - Current
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff recruitment, training, and development to enhance team performance.
- Implemented cost control measures, optimizing inventory management for improved profitability.
- Analyzed customer feedback to drive service improvements and enhance dining experience.
- Led regular staff meetings to promote communication, align goals, and foster teamwork culture.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Assistant Manager
Fuddruckers
Chula Vista, CA
05.2013 - 06.2020
- Operated unit with $2.35 Million in annual sales. (3rd largest in company)
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet needs of store.
- Reordered inventory when it dropped below predetermined levels.
- Instructed staff on appropriately handling difficult and complicated sales.
- Hired, trained and evaluated personnel in sales and marketing.
- Scheduled and led weekly store meetings for all employees.
- Completed profit and loss performance reports.
- Trained and developed new associates on POS system and key sales tactics.
- Conducted store inventories once per week.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Education
High School Diploma - undefined
Columbia High School
Lake City, FL1995
Skills
- Excellent customer service skills
- POS systems
- Personnel development
- Customer relations
- Merchandising
- Bank deposit procedures
- Goal-oriented
- Detail-oriented
- Strategic thinker
- Store displays
- Staff training and development
- Opening and closing procedures
- Customer-oriented
Certification
- ServSafe Food Manager Certified through 2029
- First Aid/CPR Certified
Timeline
General Manager
Manna Development Group
09.2021 - Current
Assistant Manager
Fuddruckers
05.2013 - 06.2020
High School Diploma - undefined
Columbia High School