Summary
Overview
Work History
Education
Skills
Languages
Timeline
Donia Aly

Donia Aly

Conroe,TX

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

6
6
years of professional experience

Work History

Bartender/server

Fogo De Chao
Woodlands, TX
01.2022 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Personal Shopper

HEB Grocery Store
Huntsville, TX
08.2020 - 04.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Team Leader

Crust Pizza
Spring, TX
09.2017 - 01.2021
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Education

Bachelor of Science - Engineering (Pre-Engineering)

Sam Houston State University, Huntsville, TX
05.2024

Skills

  • Alcohol Ordering
  • Glassware Polishing
  • TIPS Certified
  • Menu Memorization
  • Hospitality and Guest Service
  • Liquor, Beer and Wine Knowledge
  • Handling Difficult Customers
  • Work Area Inspections
  • Dining Area Cleaning Supervision
  • Service Level Agreements
  • Team Player
  • Work Station Assignments
  • Service Training
  • Coaching and Mentoring
  • Staff Training

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Bartender/server - Fogo De Chao
01.2022 - Current
Personal Shopper - HEB Grocery Store
08.2020 - 04.2022
Team Leader - Crust Pizza
09.2017 - 01.2021
Sam Houston State University - Bachelor of Science, Engineering (Pre-Engineering)

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Donia Aly