Donia Rafati
Roseville,CA
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Assistant General Manager
Victra Verizon Wireless
12.2021 - Current
- Ranked in top 3% in company sales.
- Motivated, trained, and disciplined employees to maximize performance.
- Leader in Business to Business Sales.
- Resolved costumer issues promptly to elevate consumer approval.
- Oversaw and established team schedules with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals and hit KPI's.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed budget implementations, employee reviews, training, schedules, and customer contracts.
- Interacted well with customers to build connections and nurture relationships.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Automotive Sales Associate
Sullivan Automotive Group- Toyota
09.2020 - 10.2021
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Cold called and conducted face-to-face sales minimum of 30 potential customers daily to draw in customer traffic.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Showcased Toyota vehicles by explaining characteristics, capabilities, and features, test drives and explaining warranties and services.
- Responded to potential customer inquiries through calls and email correspondence.
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Sales Consultant
Victra Verizon Wireless
01.2020 - 01.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Ranked in top 3% of company sales.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Worked to meet or exceed special targets for credit card applications, and specific product promotions.
Education
High School Diploma -
Tehran International School
Tehran, Iran06.2019
Skills
- Operations Management
- Business Development
- Employee Relations
- Strategic Planning Skill
- Hiring and Recruitment
- Workflow Coordination
- Employee Scheduling
- Team Leadership Expertise
- Training and Development Background
- Customer Relationship Management (CRM)
- Sales Coaching
- Financial Reporting
Accomplishments
- "Strike Team". Built and supervised a team in the Bay Area with 60+ associates. Assisting with team building, hiring, training and sales struggles.
- Received "E.G.E.T" (Every Guest Every Time) award plaque in September 2022, placing #6 in sales.
Languages
Persian
Native or Bilingual
Timeline
Assistant General Manager
Victra Verizon Wireless
12.2021 - Current
Automotive Sales Associate
Sullivan Automotive Group- Toyota
09.2020 - 10.2021
Sales Consultant
Victra Verizon Wireless
01.2020 - 01.2021
High School Diploma -
Tehran International School