Hi, I’m
Donial Garcia
Hampshire,IL
Summary
A dedicated and organized Office Manager looking for a great career to call home. Bringing a proven track record of maintaining efficient office operations and contributing to team success. Committed to developing streamlines processes, fostering collaboration and driving team growth for enhanced productivity and success as the role of Office Manager.
Overview
11
years of professional experience
1
Certificate
Work History
Crystal Family Dental Care/United Dental Partners
Office Manager
09.2024 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
Algonquin Smiles/Elite Dental Partners
Office Manager
04.2022 - 09.2024
Job overview
- Started out at this job as an assistant and quickly took over the Office Manager title within a DSO Corporation. I took on managing 5 Doctors and other staff in the 2 years. I was utilized at other offices within the company to train new Office Managers. I was thrown into the position and had to figure most of it out my researching or as I went along. I strive to always keep learning and trying to be the best that I can be. I have gotten comfortable with being uncomfortable. This is how we grow into a better us!
- A/R reports
- KPI'S reports
- Ran staff meeting
- Trained new staff
- Utilized Teams, Microsoft, and excel
- Insurance claims
- Payments, Collections
- Managing the daily schedule
- Presenting Treatment plans
Dental Arts of Huntley
Dental Assistant
04.2021 - 02.2022
Job overview
- Dentrix Ascend
- Managing lab cases and office organization
- Trained new staff
- Assisted with the doctors in Implant cases including All-on-4, Sedation patients, and all other procedures
- Itero scanning
- Coronal polishing and sealants
- Invisalign
Darmon Orthodontics
Lead Orthodontic Assistant
01.2014 - 01.2021
Job overview
- Managing a fast-paced office with seeing 100 patients in one day
- Maintaining the entire office during working hours and when the office was closed
- Ordering supplies
- Trained new staff
- Worked independently
Education
Macomb Community CollegeMacomb, MI
from General Studies
01.2002
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
Certification
Coronal polishing and Sealants
Languages
English
Timeline
Office Manager
Crystal Family Dental Care/United Dental Partners
09.2024 - Current
Office Manager
Algonquin Smiles/Elite Dental Partners
04.2022 - 09.2024
Dental Assistant
Dental Arts of Huntley
04.2021 - 02.2022
Lead Orthodontic Assistant
Darmon Orthodontics
01.2014 - 01.2021
Macomb Community College
from General Studies
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