Doniqua Williams
Cypress,Tx
Summary
Dedicated and results-oriented Customer Service Representative with 9 years of extensive experience in delivering exceptional support to clients and customers across diverse industries. Recognized for a track record of consistently exceeding performance targets, resolving complex issues, and ensuring customer satisfaction. Possess exceptional communication, problem-solving, and interpersonal skills. Demonstrated ability to mentor and train team members, while maintaining a strong commitment to delivering world-class service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GETIX HEALTH
Remote
09.2021 - 06.2025
- Assist customers with understanding their healthcare coverage, eligibility, and benefits
- Handle inbound customer inquiries related to healthcare benefits, insurance plans, claims, and general healthcare-related questions.
- Investigate and resolve customer concerns, complaints, and issues related to healthcare services, bills, or claims.
- Ensure compliance with all company policies, procedures, and healthcare industry regulations, such as HIPAA (Health Insurance Portability and Accountability Act), to protect the confidentiality and security of customer data.
Fraud Associate Representative
FIS
Remote
04.2016 - 09.2021
- Monitor financial transactions and customer accounts for unusual or suspicious activities that may indicate fraud.
- Handle inbound customer inquiries and concerns related to suspected or confirmed fraud on their accounts.
- Provide assistance, guidance, and information to customers to help resolve fraud-related issues. Maintain detailed and accurate records of fraud cases, investigations, and outcomes.
- Generate reports and documentation for auditing and reporting purposes.
Education
Bachelor -
Nightingale College
OnlineSkills
- Customer Service-Oriented
- Multitasking & Prioritizing
- Skilled Collaborator
- Database Search
- Time Management
- Documentation and Reporting
- Data Entry
- Transaction Processing
- De-escalation Techniques
- Customer Liaison
- Exceeding Customer Expectations
- Product Knowledge
- Technical Support
- Troubleshooting
Timeline
Customer Service Representative
GETIX HEALTH
09.2021 - 06.2025
Fraud Associate Representative
FIS
04.2016 - 09.2021
Bachelor -
Nightingale College