Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Donique DeCaul

Jamaica,USA

Summary

Highly motivated professional with strong communication, time management, and computer skills. Eager to leverage my expertise to effectively contribute to your team. Consistently recognized for my dedication and work ethic by colleagues, I am committed to helping your company reach its objectives. A flexible team player ready to adapt to new challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Call Center Representative

Nyc 311
Manhattan, USA
01.2023 - 05.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner

Cargo Agent

ALLIANCE GROUND INTERNATIONAL
12.2018 - 09.2019
  • Checked import and export documentation to determine cargo contents and used tariff coding system to classify goods according to fee and tariff group
  • Prepared reports summarizing daily activity related to cargo operations.
  • Ensured accurate data entry into computer systems related to cargo tracking information.
  • Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
  • Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
  • Cleared goods through customs and verified delivery to client destinations.
  • Processed payments for imports according to company policy and procedures.

Education

High School Diploma -

Penn Foster
Schaefferstown, PA
04-2013

Skills

  • Customer Service
  • Computer Skills
  • First Aid
  • Individualized Assessments
  • Guest Satisfaction
  • Verbal and Written Communication
  • Customer Support
  • Data entry
  • Call handling

Certification

  • NHA CPR
  • Paraprofessional
  • Phlebotomist

References

References available upon request

Timeline

Call Center Representative

Nyc 311
01.2023 - 05.2024

Cargo Agent

ALLIANCE GROUND INTERNATIONAL
12.2018 - 09.2019

High School Diploma -

Penn Foster
Donique DeCaul