Hi, I’m
DONIQUE FRANCIS
LAS VEGAS,NV
Summary
Experienced and customer-focused professional with a strong background in delivering exceptional customer service and resolving issues effectively. With over 5 years of experience, excelling in foreseeing customer needs, multitasking, and maintaining a detail-oriented approach in fast-paced environments. A dedicated team player with excellent communication skills, committed to enhancing customer relations and contributing to a positive team atmosphere.
Overview
5
years of professional experience
Work History
Tao Group Hospitality
Food and Beverage Server
06.2021 - Current
Job overview
- Provided courteous, friendly service while multitasking in fast-paced environment with average of 40 guests per shift.
- Multi-tasked consistently and efficiently during peak rush hours.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Addressed and resolved customer complaints in polite, friendly and professional manner.
24-7 Intouch (Nike)
Customer Service Representative
04.2020 - 11.2020
Job overview
- Handled customer inquiries and suggestions courteously and professionally while increasing sales.
- Managed over 50 customer calls per day with minimal wait times.
- Deescalated customers complaints efficiently to avoid on-hold wait times for supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated clients on products, services, benefits and company information that may aide their specific need.
TELUS Intl (American Express Platinum Travel)
Travel Consultant
10.2018 - 07.2019
Job overview
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized at minimum 10 itineraries per day for individuals, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Demonstrated proficiency in navigating Sabre's interface, ensuring best travel options, and providing cost-effective solutions to meet clients' needs.
Education
Caribbean Maritime University Kingston, Jamaica
Diploma from International Shipping & Logistics
11.2016
Skills
- Customer Service Excellence
- Multi-tasking and Organization
- Adaptability and Coachability
- Effective Communication
- Problem Solving
- Attention to Detail
- Technology Proficiency
- Time Management
Timeline
Food and Beverage Server
Tao Group Hospitality
06.2021 - Current
Customer Service Representative
24-7 Intouch (Nike)
04.2020 - 11.2020
Travel Consultant
TELUS Intl (American Express Platinum Travel)
10.2018 - 07.2019
Caribbean Maritime University
Diploma from International Shipping & Logistics