Donisha Finley
Las Vegas,Nevada
Summary
Responsible experience customer service manager with excellent communication and customer service skills seeking a full-time job position in a fast-paced environment. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative
Southern Glazer's Wine And Spirits
Las Vegas, NV
07.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
- Trained and mentored new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed and implemented sales strategies to increase profits.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Manage 7 stores 14 different accounts
Lead Customer Service Manager
Smith's
08.2013 - 07.2022
- My responsibilities
- I fill in when the store director or assistant director is on vacation.
- I’m in charge of scheduling my department.
- I make sure that all other departments are up and ready by a specific time.
- I handle most customer’s commitments and complaints.
- I make sure my team has all the information they need to provide an excellent shopping experience for our customers
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Implemented new customer service strategies, resulting in higher overall ratings from clients.
- Streamlined call center operations for increased efficiency and improved response times.
- Oversaw the hiring process for customer service representatives, selecting candidates who fit well with company culture and values.
- Developed high-performing teams through targeted training and regular performance evaluations.
- Ensured adherence to company policies by monitoring interactions between employees and customers regularly.
- Analyzed customer feedback data to identify trends and areas for improvement.
Sales Floor Clerk
Ross
Las Vegas
07.2019 - 04.2021
- My responsibilities
- Run racks from the dressing room
- Check customers out
- Restock the racks
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Provided meeting support by taking minutes and dictations.
- Managed tax drawers, resolved variances and filed company receipts.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Education
Associate of Arts - General Studies
Richland Community College
12.2007
High School Diploma -
Skyline High School
05.2004
Skills
- Relationship Building
- Complex Problem-Solving
- Customer Service
- Microsoft Outlook, Word, and Excel
- Time Management
- Problem-Solving
- Decision-Making
- Cash Handling
Timeline
Sales Representative
Southern Glazer's Wine And Spirits
07.2022 - Current
Sales Floor Clerk
Ross
07.2019 - 04.2021
Lead Customer Service Manager
Smith's
08.2013 - 07.2022
Associate of Arts - General Studies
Richland Community College
High School Diploma -
Skyline High School