Donita Hunter
Anaheim,CA
Summary
Dynamic customer service professional with extensive experience at Verizon Wireless, excelling in conflict resolution and data analysis. Proven track record of enhancing customer relationships and driving satisfaction through effective communication and technical support. Recognized for consistently meeting performance goals while delivering exceptional service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Guest Services Chat Represenative
Living Spaces Furniture
La Mirada, CA
04.2025 - Current
- Provided technical assistance to customers through online chat or telephone support.
- Evaluated customer feedback to identify areas of improvement for the company's services.
- Participated in ongoing training sessions regarding new products and updates to existing ones.
- Utilized resources such as FAQs, help documents, user manuals and other reference materials when assisting customers.
Front Office Receptionist
Robert Half Staffing Agency
Irvine, CA
02.2025 - 04.2025
- Scheduled appointments for clients and recorded all client data into the system.
- Managed incoming and outgoing mail, including sorting, distributing, and maintaining records of correspondence.
Customer Service Sales Representative
Houdini Wine
Fulllerton, CA
11.2023 - 12.2023
- Analyzed market trends to identify potential areas for growth.
- Assisted Corporate businesses in purchasing Wine Gift Baskets for the holidays.
- Followed up on customer inquiries not immediately resolved.
- Recognized potential areas needing improvement in the customer service process.
- Assisted customers with navigating website for product selection purposes.
EPR Representative
EDD The Unemployment Development Department
Buena Park, CA
08.2021 - 08.2023
- Resolved conflicts between parties by listening to both sides of an issue and determining a fair outcome.
- Reviewed and analyzed legal documents, such as pleadings, motions, affidavits, orders and opinions to determine the facts of a case.
- Maintained detailed records of proceedings including transcripts, exhibits and rulings.
- Developed recommendations for resolution based on research of applicable laws and regulations.
LPR Representative
HomeBridge Financial Services, Inc
Irvine, CA
02.2015 - 01.2020
- Provided customer service by answering product and service-related questions.
- Assisted potential homeowners with connecting them to loan officers after a three-month plan.
- Provided customer service by answering product and service related questions.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Consistently met daily performance goals set by management team members.
- Performed administrative tasks such as filing documents and updating records.
Customer Service Representative Lead
Verizon Wireless
Irvine, CA
10.2005 - 05.2014
- Developed relationships with existing customers by providing exceptional customer service throughout interactions.
- Utilized problem-solving techniques to address any issues that arose during customer interactions.
- Participated in regular team meetings to discuss successes and challenges encountered during the week.
- Demonstrated excellent communication skills when speaking with customers over the phone or in person.
Education
Associate of Arts -
Cerritos College
Norwalk, CA05.1995
Skills
- Data analysis
- Product knowledge
- Quick typing
- Customer relationship management
- Report generation
- Conflict resolution
- Communication skills
- CRM software
- Multitasking capacity
- Technical support
- Reliability
- Appointment scheduling
Timeline
Guest Services Chat Represenative
Living Spaces Furniture
04.2025 - Current
Front Office Receptionist
Robert Half Staffing Agency
02.2025 - 04.2025
Customer Service Sales Representative
Houdini Wine
11.2023 - 12.2023
EPR Representative
EDD The Unemployment Development Department
08.2021 - 08.2023
LPR Representative
HomeBridge Financial Services, Inc
02.2015 - 01.2020
Customer Service Representative Lead
Verizon Wireless
10.2005 - 05.2014
Associate of Arts -
Cerritos College